AnswerAI Chatbot & Live Chat vs TicketON — AI & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026 for AnswerAI Chatbot & Live Chat, Oct 13, 2026 for TicketON.
The short answer
- Only TicketON lists a free plan. Paid plans start at $49/month for AnswerAI Chatbot & Live Chat and $19/month for TicketON.
- TicketON lists 42 features AnswerAI Chatbot & Live Chat’s listing doesn’t mention, including Agent analytics, Agent avatar, AI summaries.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 24/7 AI chat widget on your store
- · 50 AI conversations per month
- · Answers product questions to sell
- · Order tracking & returns answered
- · Trained on your full knowledge base
- · Unlimited FAQs
Growth
- · AI product recs that upsell shoppers
- · All Starter + 200 convos/month
- · Custom brand voice & tone
- · Full order & returns automation
- · Sentiment AI + advanced analytics
Advanced
- · Agentic AI resolves issues end-to-end
- · All Growth + 750 convos/month
- · Email support AI + 3 languages
- · Multi-step actions w/ admin approval
- · Revenue dashboard + account manager
Pro
- · All Advanced + 1,250 convos/month
- · All languages supported
- · Elite AI model: most intelligent model
- · Phone support + priority SLA
- · WhatsApp + all-language support
- · White-glove setup + bespoke tools
Free
- · 1 agent seat, 1 store
- · 50 AI conversations/month
- · AI knowledge base & draft replies
- · Audio/video calls, CSAT & contacts
- · Telegram & Shopify channels
Launch
- · 3 seats · 100 AI conversations/month
- · AI discount & add-to-cart actions
- · Sales & AI analytics, live visitors
- · Shopify customer data in the inbox
- · Website live-chat widget
Growth
- · 10 seats · 3 stores · 200 AI conversatio
- · Advanced AI model + custom AI persona
- · All analytics, custom roles, audit log,
- · Channel webhooks & screen sharing
- · Full copilot + auto AI actions (refunds,
Scale
- · 1-year ticket history
- · 50 seats · 10 stores · 500 AI conversati
- · AI auto-refunds & order fulfillment
- · Max AI model + unlimited triggers
- · White label branding
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAI Chat by Answer AI is a chatbot (supporting 50 languages) powered by AI that works with your team to convert visitors to customers by answering questions that help in their buyer's journey. Customers can ask about products in your inventory; Answer AI gives them product recommendations that can be immediately purchased directly from the chat.
TicketON adds an AI live chat widget to your store. The AI chatbot answers product and order questions, checks order status, recommends products, and can create discounts, cancel or refund orders, and update shipping addresses in the chat. When a shopper needs a person, the conversation hands off to your team.
- Save time and money, whatever your business size or type
- Built to take on virtually any aspect of the customer journey
- Easy set up, with onboarding support from our team
- Rich responses based on your product catalogue to convert more customers
- Live chat & AI: Answer shoppers and handle orders, refunds, and discounts
- Inbox & team: Manage web, Telegram, and Shopify chats in one shared inbox
- Voice & video calls: Talk to customers with screen sharing inside the chat
- Help center: Let customers find answers on their own with FAQs and articles
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AnswerAI Chatbot & Live Chat |  TicketON |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | AnswerAI Chatbot & Live Chat | TicketON |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 19 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | AnswerAI Chatbot & Live Chat | TicketON |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $49/month | $19/month(ahead) |
| Longest free trial | 30 days | 14 days |
| Plans listed | 4 | 4 |
Listing
| Measure | AnswerAI Chatbot & Live Chat | TicketON |
|---|---|---|
| Shopify category rank | #177(ahead) | #958 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Oct 17, 2023 | Jul 9, 2026 |
| Languages | 1 | 6 |
| Developer | Answer AI | TicketON |
FAQ
AnswerAI Chatbot & Live Chat and TicketON: common questions
- Is AnswerAI Chatbot & Live Chat or TicketON cheaper?
- Only TicketON lists a free plan. Paid plans start at $49/month for AnswerAI Chatbot & Live Chat and $19/month for TicketON. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- AnswerAI Chatbot & Live Chat lists 2 the others don’t mention, such as Chat flows, Shipping alerts. TicketON lists 42 the others don’t mention, such as Agent analytics, Agent avatar, AI summaries, Analytics. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026 for AnswerAI Chatbot & Live Chat, Oct 13, 2026 for TicketON; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026 for AnswerAI Chatbot & Live Chat, Oct 13, 2026 for TicketON. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.