AnswerAI Chatbot & Live Chat vs ReplyFront AI Chat & Helpdesk
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 14, 2026.
The short answer
- Only ReplyFront AI Chat & Helpdesk lists a free plan. Paid plans start at $49/month for AnswerAI Chatbot & Live Chat and $9/month for ReplyFront AI Chat & Helpdesk.
- ReplyFront AI Chat & Helpdesk lists 26 features AnswerAI Chatbot & Live Chat’s listing doesn’t mention, including Agent analytics, Agent avatar, AI summaries.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 24/7 AI chat widget on your store
- · 50 AI conversations per month
- · Answers product questions to sell
- · Order tracking & returns answered
- · Trained on your full knowledge base
- · Unlimited FAQs
Growth
- · AI product recs that upsell shoppers
- · All Starter + 200 convos/month
- · Custom brand voice & tone
- · Full order & returns automation
- · Sentiment AI + advanced analytics
Advanced
- · Agentic AI resolves issues end-to-end
- · All Growth + 750 convos/month
- · Email support AI + 3 languages
- · Multi-step actions w/ admin approval
- · Revenue dashboard + account manager
Pro
- · All Advanced + 1,250 convos/month
- · All languages supported
- · Elite AI model: most intelligent model
- · Phone support + priority SLA
- · WhatsApp + all-language support
- · White-glove setup + bespoke tools
Free Plan
- · 1 team seat
- · 1,000 conversations / month
- · 10 knowledge base entries
- · 200 AI replies / month
- · Web chat widget
Starter Plan
- · 1 team seat
- · 1,000 AI replies / month
- · 1,500 conversations / month
- · 20 knowledge base entries
- · Customizable chat widget
- · Email support
Pro Plan
- · 10 team seats
- · 100 knowledge base entries
- · 15,000 AI replies / month
- · 20,000 conversations / month
- · AI Vision
- · Broadcasts and campaigns
Scale Plan
- · 1,000 knowledge base entries
- · 100,000 conversations / month
- · 50,000 AI replies / month
- · AI Vision
- · Broadcasts and campaigns
- · Messenger, Instagram, WhatsApp
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAI Chat by Answer AI is a chatbot (supporting 50 languages) powered by AI that works with your team to convert visitors to customers by answering questions that help in their buyer's journey. Customers can ask about products in your inventory; Answer AI gives them product recommendations that can be immediately purchased directly from the chat.
ReplyFront helps Shopify merchants manage customer conversations from one place. The app combines AI chat, live chat, and a helpdesk inbox so stores can answer questions faster and reduce manual support work. Merchants can use ReplyFront to respond to product questions, order questions, FAQs, and common support requests. When the AI cannot handle a conversation, the customer can be passed to a human team member.
- Save time and money, whatever your business size or type
- Built to take on virtually any aspect of the customer journey
- Easy set up, with onboarding support from our team
- Rich responses based on your product catalogue to convert more customers
- AI chat replies to common customer questions automatically.
- Live chat inbox lets your team take over conversations.
- Order, product, shipping and return questions can be handled faster.
- Custom chat widget can match your store branding.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AnswerAI Chatbot & Live Chat |  ReplyFront AI Chat & Helpdesk |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | AnswerAI Chatbot & Live Chat | ReplyFront AI Chat & Helpdesk |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 19 | Not published |
| New reviews, 28 days | 0 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | AnswerAI Chatbot & Live Chat | ReplyFront AI Chat & Helpdesk |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $49/month | $9/month(ahead) |
| Longest free trial | 30 days | 7 days |
| Plans listed | 4 | 4 |
Listing
| Measure | AnswerAI Chatbot & Live Chat | ReplyFront AI Chat & Helpdesk |
|---|---|---|
| Shopify category rank | #177(ahead) | #753 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Oct 17, 2023 | May 22, 2026 |
| Languages | 1 | 1 |
| Developer | Answer AI | ASYMAX |
FAQ
AnswerAI Chatbot & Live Chat and ReplyFront AI Chat & Helpdesk: common questions
- Is AnswerAI Chatbot & Live Chat or ReplyFront AI Chat & Helpdesk cheaper?
- Only ReplyFront AI Chat & Helpdesk lists a free plan. Paid plans start at $49/month for AnswerAI Chatbot & Live Chat and $9/month for ReplyFront AI Chat & Helpdesk. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ReplyFront AI Chat & Helpdesk lists 26 the others don’t mention, such as Agent analytics, Agent avatar, AI summaries, Analytics. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 14, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 14, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.