Always Awake vs ShopGenie: AI Search & Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for Always Awake, Nov 7, 2026 for ShopGenie.
The short answer
- Only ShopGenie lists a free plan. Paid plans start at $99/month for Always Awake and $19/month for ShopGenie.
- Always Awake lists 3 features ShopGenie’s listing doesn’t mention, including Behavior insights, Conversion tracking, Custom styling.
Head to head
Launch
- · 100 shopper conversations / month
- · AI Brain and private knowledge
- · Conversation inbox and CSV exports
- · Full brand and widget studio
- · Product recommendations and cart
Growth
- · 500 shopper conversations / month
- · Demand and objection intelligence
- · Everything in Launch
- · Priority support
- · Proactive journeys and targeted offers
Scale
- · 1,500 shopper conversations / month
- · Advanced conversion automations
- · Early access to sales features
- · Everything in Growth
- · Priority onboarding and support
Enterprise
- · 10,000 shopper conversations / month
- · Enterprise analytics command centre
- · Everything in Scale
- · External AI and automation access
- · Operations API and data exports
- · Private WhatsApp developer line
Free
- · 100 conversations per month
- · 7-day analytics history
- · AI-powered conversational product search
- · Basic search analytics dashboard
- · Sync your full product catalog
- · Works automatically — no setup required
Basic
- · 14-day analytics history
- · 5% grace buffer to avoid interruptions
- · 500 conversations per month
- · Reliable AI responses
- · Remove ShopGenie branding
- · Sync your full product catalog
Pro
- · 2,000 conversations per month
- · 30-day analytics history
- · 5% grace buffer
- · Advanced & failed search analytics
- · Faster AI response processing
- · Remove ShopGenie branding
Advanced
- · 5% grace buffer
- · 6,000 conversations per month
- · 90-day analytics history
- · Full failed search visibility
- · Highest priority AI processing
- · Remove ShopGenie branding
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAlways Awake helps shoppers find and compare products, ask store questions and add recommendations to their cart. Use your catalogue, policies and private guidance to shape replies. Your team can join conversations, pause AI and resume it when ready. Follow human requests and assisted cart activity, with opt-in browser notifications. Match the chat to your colours, logo and assistant name.
ShopGenie adds an AI chat assistant that helps shoppers find products in natural language — no exact keywords needed. They pick in-stock variants and quantity and add to cart without leaving the chat. They can also track orders and get answers on shipping, returns, and store policies on their own.
- Recommend and compare products using your catalogue and store knowledge.
- Let your team take over a chat, pause AI and return the conversation to AI.
- Follow human requests and assisted cart activity with opt-in device alerts.
- Match the chat to your brand with your logo, colours and assistant name.
- Turn shopper questions into instant product matches.
- Answer shopper questions and recommend products automatically, 24/7.
- See what shoppers want but can’t find with intent analytics
- Install once and sync your entire catalog automatically.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Always Awake |  ShopGenie |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Always Awake | ShopGenie |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 3 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Always Awake | ShopGenie |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $99/month | $19/month(ahead) |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | Always Awake | ShopGenie |
|---|---|---|
| Shopify category rank | #188 | #70(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 16, 2026 | Mar 18, 2026 |
| Languages | 1 | 1 |
| Developer | Neat Digital | Shop Genie |
FAQ
Always Awake and ShopGenie: common questions
- Is Always Awake or ShopGenie cheaper?
- Only ShopGenie lists a free plan. Paid plans start at $99/month for Always Awake and $19/month for ShopGenie. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Always Awake lists 3 the others don’t mention, such as Behavior insights, Conversion tracking, Custom styling. ShopGenie lists 1 the others don’t mention, such as Typo tolerance. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for Always Awake, Nov 7, 2026 for ShopGenie; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for Always Awake, Nov 7, 2026 for ShopGenie. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.