Aiva: AI Inbox Assistant vs Weav: AI Helpdesk & Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of May 20, 2026 for Aiva, Oct 17, 2026 for Weav.
The short answer
- Paid plans start at $35/month for Aiva and $39/month for Weav.
- Weav lists 17 features Aiva’s listing doesn’t mention, including Agent analytics, Agent avatar, AI summaries.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Basic
Professional
Enterprise
Plus
- · 2 custom emails
- · 2 teammates
- · 5 AI actions
- · 500 AI messages per month
- · Basic helpdesk
Pro
- · 10 AI actions
- · 3 custom emails
- · 3 teammates
- · 5,000 AI messages per month
- · Advanced helpdesk
- · Standard integrations
Max
- · 20,000 AI messages per month
- · 25 AI actions
- · 5 custom emails
- · 5 teammates
- · Advanced integrations
- · Customizable helpdesk
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRunning a Shopify store means handling customer messages from email, chat, and social media. Switching between apps wastes time and important inquiries get missed. Aiva solves this by unifying all your communications in one AI-powered inbox. It leverages your store data—orders, products, and customers—to draft personalized responses instantly.
Weav connects Shopify stores to an AI shopping and support assistant on your storefront. Agents sync to your product catalog, store policies, and live order data to answer pre-sales questions in real time across chat, email, and WhatsApp. Post-purchase, agents answer order questions, update shipping addresses, and edit item quantities before fulfillment.
- All customer messages from email, Slack, and social channels appear in one place
- Generate personalized response drafts instantly with optional auto-send
- Action items mentioned in messages become tasks automatically
- AI chatbot on your storefront for pre and post purchase questions
- Verified order lookup, status, and tracking in chatbot
- Human handoff to the Weav inbox with order context
- Chat and email support in one workspace
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Aiva |  Weav |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Aiva | Weav |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 1 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Aiva and Weav: common questions
- Is Aiva or Weav cheaper?
- Paid plans start at $35/month for Aiva and $39/month for Weav. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Aiva lists 3 the others don’t mention, such as Quick replies, Response templates, Social media. Weav lists 17 the others don’t mention, such as Agent analytics, Agent avatar, AI summaries, Auto-assign. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of May 20, 2026 for Aiva, Oct 17, 2026 for Weav; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of May 20, 2026 for Aiva, Oct 17, 2026 for Weav. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.