Aiva: AI Inbox Assistant vs Shopify Inbox
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of May 20, 2026 for Aiva, Nov 9, 2026 for Shopify Inbox.
The short answer
- On the Shopify App Store: Aiva 5.0 from 1 reviews and Shopify Inbox 4.5 from 5,819 reviews.
- Shopify Inbox lists 17 features Aiva’s listing doesn’t mention, including Agent avatar, Business hours, Chat buttons.
Head to head
- United States
- United Kingdom
- Canada
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Basic
Professional
Enterprise
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureRunning a Shopify store means handling customer messages from email, chat, and social media. Switching between apps wastes time and important inquiries get missed. Aiva solves this by unifying all your communications in one AI-powered inbox. It leverages your store data—orders, products, and customers—to draft personalized responses instantly.
Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent.
- All customer messages from email, Slack, and social channels appear in one place
- Generate personalized response drafts instantly with optional auto-send
- Action items mentioned in messages become tasks automatically
- Add chat to your store with a seamless workflow in Shopify.
- Manage conversations from online store chat and Shop app.
- Quickly understand who customers are with profile and cart details.
- Send product recommendations, photos, and discounts without leaving the chat.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Aiva |  Shopify Inbox |
|---|---|---|
| Detected stores | Not published | 242,262 |
| Net store change, 28 days | 0 | +4,060 |
| Stores added, 28 days | Not enough data | 5,428 |
| Big-brand share | Not enough data | 6% |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | Not published | United States, United Kingdom, Canada |
Reviews
| Measure | Aiva | Shopify Inbox |
|---|---|---|
| App Store rating | 5.0 ★(ahead) | 4.5 ★ |
| App Store reviews | 1 | 5,819(ahead) |
| New reviews, 28 days | Not enough data | 9 |
| Reviewers a year or more in | Not enough data | 50% |
Pricing
| Measure | Aiva | Shopify Inbox |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $35/month | No monthly plan listed |
| Longest free trial | 7 days | Not listed |
| Plans listed | 3 | Not published |
Listing
| Measure | Aiva | Shopify Inbox |
|---|---|---|
| Shopify category rank | Not enough data | #2 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jan 23, 2026 | Aug 14, 2019 |
| Languages | 1 | 20 |
| Developer | AivaIO | Shopify |
FAQ
Aiva and Shopify Inbox: common questions
- Which has better reviews, Aiva or Shopify Inbox?
- On the Shopify App Store: Aiva 5.0 from 1 reviews and Shopify Inbox 4.5 from 5,819 reviews.
- What features does each app list that the other doesn’t?
- Aiva lists 8 the others don’t mention, such as AI chatbots, AI responses, Auto-reply, Chatbot. Shopify Inbox lists 17 the others don’t mention, such as Agent avatar, Business hours, Chat buttons, Chat window. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of May 20, 2026 for Aiva, Nov 9, 2026 for Shopify Inbox; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of May 20, 2026 for Aiva, Nov 9, 2026 for Shopify Inbox. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.