Aiders: AI Email Support Agent vs Resolver Connect
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Only Aiders lists a free plan. Paid plans start at $59/month for Aiders and $59/month for Resolver Connect.
- Resolver Connect lists 5 features Aiders’s listing doesn’t mention, including Auto-assign, Reports, Response templates.
Head to head
Free
- · 100 inbound emails, once
- · AI email agent with order lookups
- · Every language, auto-detected
- · Spam filter
- · Tiered refund steps and store credit
Starter
- · 250 inbound emails per 30 days
- · Chargeback Shield
- · Everything in Free
- · Priority alerts (Email, Telegram, Slack)
- · Product catalog sync
- · Supplier masking and custom branding
Growth
- · 1,000 inbound emails per 30 days
- · API access
- · Advanced negotiation engine
- · Brand personality and custom tone
- · Custom knowledge pages
- · Everything in Starter
Scale
- · 5,000 inbound emails per 30 days
- · Dedicated support
- · Everything in Growth
- · Yearly billing: two months free
Solo
- · 1 store, 1 seat
- · 300 tickets/month
- · Auto-replies to tickets
- · Replies in any language, on brand
- · Syncs live order & tracking data
Team
- · 2,500 tickets/month
- · 3 stores, 3 team seats
- · Auto-replies to tickets
- · Replies in any language, on brand
- · Syncs live order & tracking data
Portifolio
- · 6,000 tickets/month
- · Auto-replies to tickets
- · Replies in any language, on brand
- · Syncs live order & tracking data
- · Unlimited stores, 10 seats
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAiders helps your team handle customer support email using your Shopify orders, tracking updates and store policies. Set your brand voice and refund rules, review conversations in one inbox, and take over when a case needs your judgment or pivot towards complete autonomous control. Tickets bring decisions to your team. Chargeback Shield flags risk signals in support emails for review.
Resolver connects your support inbox and your Shopify store, then handles the repetitive tickets for you. It reads each incoming email, identifies the customer and their order, and drafts an accurate reply the customer's own language. You review and approve each reply, or enable auto-send once you trust it. Replies come from your own address, so customers only ever see your brand. Built for lean teams.
- Answer order and delivery questions using Shopify data and tracking updates.
- Keep replies consistent with your store policies, brand voice and signature.
- Review tickets and approve order actions from your support workspace.
- Drafts a reply to every support email, grounded in the real order details
- Auto-resolves common tickets: order status, tracking, returns and refunds
- Replies in the customer's own language, from your own support address
- Review and approve, or auto-send once you trust it: you stay in control
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Aiders |  Resolver Connect |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Aiders | Resolver Connect |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Aiders | Resolver Connect |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $59/month | $59/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | 4 | 3 |
Listing
| Measure | Aiders | Resolver Connect |
|---|---|---|
| Shopify category rank | #165 | #145(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Sep 17, 2026 | Sep 2, 2026 |
| Languages | 1 | 1 |
| Developer | MKB Trading | Resolver.Chat |
FAQ
Aiders and Resolver Connect: common questions
- Is Aiders or Resolver Connect cheaper?
- Only Aiders lists a free plan. Paid plans start at $59/month for Aiders and $59/month for Resolver Connect. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Resolver Connect lists 5 the others don’t mention, such as Auto-assign, Reports, Response templates, Rule-based triggers. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.