AI Support Chatbot & Whatsapp vs Etkin.ai
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- On the Shopify App Store: AI Support Chatbot & Whatsapp 3.0 from 2 reviews and Etkin.ai 5.0 from 1 reviews.
- Both list a free plan. Paid plans start at $39/month for AI Support Chatbot & Whatsapp and $159/month for Etkin.ai.
- Etkin.ai lists 7 features AI Support Chatbot & Whatsapp’s listing doesn’t mention, including Agent analytics, FAQs, Multi-language.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 Chatbot
- · 250 Message Credit
- · 500k Characters
- · AI Actions
- · Basic Analytics
- · Contacts
Basic
- · 1 Chatbot
- · 4.000 Message Credit
- · 5M Characters
- · AI Actions
- · Basic Analytics
- · Contacts
Pro
- · 10.000 Message Credit
- · 10M Characters
- · 2 Chatbots
- · AI Actions
- · Basic Analytics
- · Contacts
Advanced
- · 10M Characters
- · 15.000 Message Credit
- · 3 Seats
- · 5 Chatbots
- · AI Boost & Q/A Generation
- · API Access
Starter Package
- · 1 Connected Channel
- · 1 User
- · 10 WhatsApp campaign messages
- · All Communication Channels
- · All Integrations
- · Up to 25 chats
Standard Package
- · 2,000 WhatsApp campaign messages
- · 3 Connected Channels
- · 3 Users
- · Basic Support
- · Group Training Webinars
- · Up to 1,000 Products
Pro Package
- · 10 Connected Channels
- · 10 Users
- · 6,000 WhatsApp campaign messages
- · Dedicated Customer Representative
- · One-on-One Training
- · Unlimited Products
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureLiveChatAI: AI Agent Chatbot & Live Chat with WhatsApp help you handle customer queries quickly and efficiently. Trained automatically with your store data, it provides reliable answers about orders, shipping, and products. Customers can easily switch from AI to live chat or WhatsApp when human support is needed. Smart AI Actions go beyond replies-> checking orders, guiding purchases, and more!
Etkin AI enables AI agents to execute real-time actions within your store. This allows customers to track shipments, check order status, and browse product categories independently. The platform manages both text and voice interactions, consolidating WhatsApp, Instagram, and Web into a unified inbox. This system provides 24/7 automated responses and centralizes cross-channel communication.
- AI Agent helps resolve most customer queries in real time.
- Hybrid AI Chatbot + Live Chat + WhatsApp for seamless support.
- AI Actions that act — book meetings, process orders, and more.
- Personalized support powered by customer data and insights.
- Answer customer inquiries about products and stock.
- Centralize WhatsApp, Instagram, and Web Chat in one dashboard.
- Provide real-time order tracking and status updates 24/7.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AI Support Chatbot & Whatsapp |  Etkin.ai |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | AI Support Chatbot & Whatsapp | Etkin.ai |
|---|---|---|
| App Store rating | 3.0 ★ | 5.0 ★(ahead) |
| App Store reviews | 2(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | AI Support Chatbot & Whatsapp | Etkin.ai |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $39/month(ahead) | $159/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 3 |
Listing
| Measure | AI Support Chatbot & Whatsapp | Etkin.ai |
|---|---|---|
| Shopify category rank | #342 | #211(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Sep 25, 2025 | Apr 13, 2026 |
| Languages | 1 | 1 |
| Developer | Popupsmart | Etkin.ai |
FAQ
AI Support Chatbot & Whatsapp and Etkin.ai: common questions
- Is AI Support Chatbot & Whatsapp or Etkin.ai cheaper?
- Both list a free plan. Paid plans start at $39/month for AI Support Chatbot & Whatsapp and $159/month for Etkin.ai. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, AI Support Chatbot & Whatsapp or Etkin.ai?
- On the Shopify App Store: AI Support Chatbot & Whatsapp 3.0 from 2 reviews and Etkin.ai 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- AI Support Chatbot & Whatsapp lists 4 the others don’t mention, such as Business hours, Chat flows, Customer insights, Tagging. Etkin.ai lists 7 the others don’t mention, such as Agent analytics, FAQs, Multi-language, Real-time translation. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.