AI Support Chatbot & Whatsapp vs Egentify
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for AI Support Chatbot & Whatsapp, Oct 14, 2026 for Egentify.
The short answer
- On the Shopify App Store: AI Support Chatbot & Whatsapp 3.0 from 2 reviews and Egentify 5.0 from 1 reviews.
- Both list a free plan. Paid plans start at $39/month for AI Support Chatbot & Whatsapp and $39/month for Egentify.
- Egentify lists 7 features AI Support Chatbot & Whatsapp’s listing doesn’t mention, including Cart recovery, COD verification, Email chat.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 Chatbot
- · 250 Message Credit
- · 500k Characters
- · AI Actions
- · Basic Analytics
- · Contacts
Basic
- · 1 Chatbot
- · 4.000 Message Credit
- · 5M Characters
- · AI Actions
- · Basic Analytics
- · Contacts
Pro
- · 10.000 Message Credit
- · 10M Characters
- · 2 Chatbots
- · AI Actions
- · Basic Analytics
- · Contacts
Advanced
- · 10M Characters
- · 15.000 Message Credit
- · 3 Seats
- · 5 Chatbots
- · AI Boost & Q/A Generation
- · API Access
Free
- · 1 team members
- · 50 conversations/mo
- · Autonomous ticketing
Starter
- · 150 conversations/mo
- · 3 team members
- · AI refunds
- · Autonomous ticketing
Growth
- · 10 team members
- · 100 voice minutes
- · 500 conversations/mo
- · AI refunds
- · Autonomous ticketing
- · Proactive chat alerts
Scale
- · 2,000 conversations/mo
- · 25 team members
- · 300 voice min/mo
- · AI refunds
- · Autonomous ticketing
- · Proactive alerts
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureLiveChatAI: AI Agent Chatbot & Live Chat with WhatsApp help you handle customer queries quickly and efficiently. Trained automatically with your store data, it provides reliable answers about orders, shipping, and products. Customers can easily switch from AI to live chat or WhatsApp when human support is needed. Smart AI Actions go beyond replies-> checking orders, guiding purchases, and more!
Egentify is an AI support agent that resolves customer questions in chat, email, and voice before your team needs to step in. It uses your live store data (products, orders, shipping, policies) to answer accurately, and routes only what it can't handle to your team. Watch every conversation live and take over any chat from a shared dashboard. Egentify significantly reduces the support volume reaching your team.
- AI Agent helps resolve most customer queries in real time.
- Hybrid AI Chatbot + Live Chat + WhatsApp for seamless support.
- AI Actions that act — book meetings, process orders, and more.
- Personalized support powered by customer data and insights.
- Answers chat, email, and voice questions before your team needs to step in.
- Looks up orders, tracking, and shipping status directly from your store
- Unified ticket inbox with full conversation history across every channel
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AI Support Chatbot & Whatsapp |  Egentify |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | AI Support Chatbot & Whatsapp | Egentify |
|---|---|---|
| App Store rating | 3.0 ★ | 5.0 ★(ahead) |
| App Store reviews | 2(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | AI Support Chatbot & Whatsapp | Egentify |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $39/month | $39/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | AI Support Chatbot & Whatsapp | Egentify |
|---|---|---|
| Shopify category rank | #342(ahead) | #430 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Sep 25, 2025 | May 22, 2026 |
| Languages | 1 | 1 |
| Developer | Popupsmart | Egentify |
FAQ
AI Support Chatbot & Whatsapp and Egentify: common questions
- Is AI Support Chatbot & Whatsapp or Egentify cheaper?
- Both list a free plan. Paid plans start at $39/month for AI Support Chatbot & Whatsapp and $39/month for Egentify. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, AI Support Chatbot & Whatsapp or Egentify?
- On the Shopify App Store: AI Support Chatbot & Whatsapp 3.0 from 2 reviews and Egentify 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- AI Support Chatbot & Whatsapp lists 3 the others don’t mention, such as Business hours, Tagging, Welcome messages. Egentify lists 7 the others don’t mention, such as Cart recovery, COD verification, Email chat, FAQs. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for AI Support Chatbot & Whatsapp, Oct 14, 2026 for Egentify; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for AI Support Chatbot & Whatsapp, Oct 14, 2026 for Egentify. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.