Patrol: AI Sales Agent vs Outpost: AI Sales & Video
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for Patrol, Oct 21, 2026 for Outpost.
The short answer
- Paid plans start at $34/month for Patrol and $79/month for Outpost.
- Outpost lists 6 features Patrol’s listing doesn’t mention, including Color and font, Greetings, Live selling.
Head to head
Starter
- · 200 credits included each month
- · Entry-level stores
- · Free plan: 100 conversations/month
Growth
- · 800 credits included each month
- · Free plan: 100 conversations/month
- · Mid-market stores
Professional
- · 2,500 credits included each month
- · Established stores
- · Free plan: 100 conversations/month
Enterprise
- · 8,000 credits included each month
- · Free plan: 100 conversations/month
- · High-volume stores
Embeddable Video
- · Display videos as widget in storefront
Video Reply Tool
- · Personalized Video Replies at Scale
- · Threaded Customer Video Conversations
AI Sales Agent
- · AI-Powered Product Recommendations
- · Live Chat, Video & Human Handoff
- · Shopify Product Catalog Integration
Bundle Plan
- · Instantly answer your customer’s product
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featurePatrol is an AI shopping assistant for your Shopify storefront. It helps shoppers discover products from your live catalog, answers product and policy questions, and can add items to cart and start checkout without leaving chat. Merchants get a theme-matched widget, clear AI disclosure for shoppers, conversation insights, and a free plan with 100 conversations every month.
Outpost helps Shopify merchants answer customer questions through AI-powered shopping assistance and personalized video replies. Merchants can guide shoppers to preferred products, respond to product questions, and provide more personal support throughout the buying journey.
- AI product recommendations from live catalog data.
- AI Agent able to add to cart and redirect buyers to checkout in one click.
- Instant storefront Q&A for shoppers.
- AI shopping assistant that answers product and store questions.
- Personalized video replies for customer product inquiries.
- Dashboard for managing customer and video conversations.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Patrol |  Outpost |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Patrol | Outpost |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
Patrol and Outpost: common questions
- Is Patrol or Outpost cheaper?
- Paid plans start at $34/month for Patrol and $79/month for Outpost. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Patrol lists 5 the others don’t mention, such as Agent analytics, Chat buttons, Chat window, Cross-sell. Outpost lists 6 the others don’t mention, such as Color and font, Greetings, Live selling, Mobile responsive. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for Patrol, Oct 21, 2026 for Outpost; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for Patrol, Oct 21, 2026 for Outpost. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.