AI MCP ChatBot vs BestChat: AI Chatbot+Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for AI MCP ChatBot, Nov 9, 2026 for BestChat.
The short answer
- Only BestChat lists a free plan. Paid plans start at $10/month for AI MCP ChatBot and $10/month for BestChat.
- BestChat lists 12 features AI MCP ChatBot’s listing doesn’t mention, including Agent analytics, Agent avatar, Behavior tracking.
Head to head
The efficiency bridge between you and your customers.
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Standard
- · API usage fees are required separately
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureOur AI Chatbot provides a seamless, unattended customer support experience by leveraging the data directly from your Shopify admin. By integrating with the official Shopify "Knowledge Base" app, it not only handles FAQs but also provides personalized product recommendations and a frictionless one-click checkout experience directly within the chat interface.
BestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
- Powered by Storefront MCP
- You can select AI Agent from Claude, Gemini.
- Not keeping confidential information in our App server.
- Syncs with the Shopify Knowledge Base app
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AI MCP ChatBot |  BestChat |
|---|---|---|
| Detected stores | Not published | 597 |
| Net store change, 28 days | 0 | −2 |
| Stores added, 28 days | Not enough data | 4 |
| Big-brand share | Not enough data | 8% |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | Not published | United States, United Kingdom, Australia |
Reviews
| Measure | AI MCP ChatBot | BestChat |
|---|---|---|
| App Store rating | Not published | 4.7 ★ |
| App Store reviews | Not published | 139 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | AI MCP ChatBot | BestChat |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $10/month | $10/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 1 | 4 |
Listing
| Measure | AI MCP ChatBot | BestChat |
|---|---|---|
| Shopify category rank | #909 | #109(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Feb 5, 2026 | Jan 5, 2022 |
| Languages | 2 | 2 |
| Developer | Bouquet株式会社（Bouquet Inc.） | BestChat |
FAQ
AI MCP ChatBot and BestChat: common questions
- Is AI MCP ChatBot or BestChat cheaper?
- Only BestChat lists a free plan. Paid plans start at $10/month for AI MCP ChatBot and $10/month for BestChat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- AI MCP ChatBot lists 1 the others don’t mention, such as Chat assignment. BestChat lists 12 the others don’t mention, such as Agent analytics, Agent avatar, Behavior tracking, Business hours. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for AI MCP ChatBot, Nov 9, 2026 for BestChat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for AI MCP ChatBot, Nov 9, 2026 for BestChat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.