AI Mail vs eskra
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026.
The short answer
- Both list a free plan. Paid plans start at $29/month for AI Mail and $49/month for eskra.
- AI Mail lists 2 features eskra’s listing doesn’t mention, including Reports, Response templates.
Head to head
Free
- · 25 AI tickets per month
- · All core features
- · No credit card needed
Starter
- · 300 AI tickets per month
- · Learns your writing style
- · Orders, tracking and refunds
- · Supplier messages and disputes
Growth
- · 1,000 AI tickets per month
- · Everything in Starter
- · For growing stores
Pro
- · 2,500 AI tickets per month
- · Everything in Growth
- · Monthly insights report
- · Priority support
Free
- · 1 user
- · 3 AI drafts a day
- · Order and product lookups
Pro
- · $15 off your first month (monthly plan)
- · 1 user
- · Unlimited AI drafts and inboxes
Teams
- · $30 off your first month (monthly plan)
- · Unlimited AI drafts and inboxes
- · Up to 5 users sharing inboxes
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAI Mail is the AI customer service for Shopify stores. Every email, chat and return request lands in one inbox next to the verified order. The AI writes replies in your voice and your customer's language and can answer safe questions on its own (Autopilot, off by default). Cancel orders, change addresses or quantities and create returns after your confirmation.
Connect the inbox your customers write to and link your Shopify store. When a customer asks where their order is, wants a refund or has a question about a product, eskra finds the matching order, checks your products and store policies, and drafts a reply in your tone. You check every draft and send it yourself from your own address, so nothing goes out without you.
- AI reply drafts based on verified Shopify orders, tracking and your policies
- Replies in the customer's language – 7 app languages, any customer language
- Learns your tone, greetings and templates from what your team sends
- Safe by design: nothing is sent or refunded without your confirmation
- Replies with order status, tracking, refunds and returns from your store
- Answers product and stock questions from your live catalogue
- Follows your store policies, tone and sign-off
- Works with Gmail, Outlook or any IMAP inbox, sent from your own address
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure | ||
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ||
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
AI Mail and eskra: common questions
- Is AI Mail or eskra cheaper?
- Both list a free plan. Paid plans start at $29/month for AI Mail and $49/month for eskra. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- AI Mail lists 2 the others don’t mention, such as Reports, Response templates. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.