AI CHAT SUPPORT vs Steps AI: AI Chatbot & Agent
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 23, 2026 for AI CHAT SUPPORT, Nov 8, 2026 for Steps AI.
The short answer
- Only AI CHAT SUPPORT lists a free plan. Paid plans start at $19/month for AI CHAT SUPPORT and $27/month for Steps AI.
- Steps AI lists 14 features AI CHAT SUPPORT’s listing doesn’t mention, including Agent analytics, Agent avatar, Behavior tracking.
Head to head
- India
- South Africa
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 20K Tokens for free trial
- · Try before you buy
Basic Plan
- · 3Lac Tokens per month
- · Email support
- · For small business having few requests
Starter
- · 1.5M tokens per month
- · Basic analytics
- · Email support
- · Perfect for small business for starting
Pro Plan
- · 10M tokens/month
- · API access
- · for Growing Businesses with higher needs
Starter
- · 20+ integrations
- · 500 AI credits/month
- · Cart recovery + store workflows
- · Instagram + WhatsApp automation
- · Leads, tickets + CRM
- · Live Shopify order tracking
Growth
- · + more
- · 100 web crawls/month
- · 100MB knowledge storage
- · 2,000 AI credits/month
- · Everything in Starter
- · Priority support
Scale
- · + more
- · 250 web crawls/month
- · 500MB knowledge storage
- · 7,500 AI credits/month
- · Dedicated account manager
- · Everything in Growth
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAI Chat Support helps merchants automate customer service with an intelligent, privacy-first chat assistant. It instantly answers questions about products, orders, and policies, reducing response time and support workload. The app runs 24/7, learns from your store data, and requires minimal permissions. Merchants save time, improve customer satisfaction, and conversion of more visitors through accurate responses.
Steps AI is an AI sales and support agent for Shopify stores. It answers product questions, recommends products, checks live orders, and recovers abandoned carts. The same agent works on your website, WhatsApp, Instagram, and Messenger. Trigger Instagram DMs from set comment or story-reply keywords, run WhatsApp broadcasts and Shopify workflows, and let the agent handle replies.
- Automated AI chat replies for customer questions 24/7
- Instant answers for products, orders, and store policies
- Improves customer satisfaction and reduces support workload
- AI-powered customer support trained on your store’s products and policies
- Instant answers to shopper questions directly on your storefront
- Product recommendations and buying guidance to improve conversions
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AI CHAT SUPPORT |  Steps AI |
|---|---|---|
| Detected stores | Not published | 22 |
| Net store change, 28 days | 0 | +2 |
| Stores added, 28 days | Not enough data | 2 |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Food, Beverages & Tobacco |
| Top store countries | Not published | India, South Africa |
Reviews
| Measure | AI CHAT SUPPORT | Steps AI |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 3 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | AI CHAT SUPPORT | Steps AI |
|---|---|---|
| Free plan | Yes | Not listed |
| Lowest paid monthly plan | $19/month(ahead) | $27/month |
| Longest free trial | Not listed | 14 days |
| Plans listed | 4 | 3 |
Listing
| Measure | AI CHAT SUPPORT | Steps AI |
|---|---|---|
| Shopify category rank | #1005 | #133(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Mar 4, 2026 | Mar 12, 2026 |
| Languages | 1 | 1 |
| Developer | AI Chat Support | Steps AI |
FAQ
AI CHAT SUPPORT and Steps AI: common questions
- Is AI CHAT SUPPORT or Steps AI cheaper?
- Only AI CHAT SUPPORT lists a free plan. Paid plans start at $19/month for AI CHAT SUPPORT and $27/month for Steps AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Steps AI lists 14 the others don’t mention, such as Agent analytics, Agent avatar, Behavior tracking, Cart recovery. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 23, 2026 for AI CHAT SUPPORT, Nov 8, 2026 for Steps AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 23, 2026 for AI CHAT SUPPORT, Nov 8, 2026 for Steps AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.