AI CHAT SUPPORT vs ShopPilot ‑ AI Chat & Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 23, 2026 for AI CHAT SUPPORT, Oct 13, 2026 for ShopPilot.
The short answer
- Both list a free plan. Paid plans start at $19/month for AI CHAT SUPPORT and $29/month for ShopPilot.
- AI CHAT SUPPORT lists 7 features ShopPilot’s listing doesn’t mention, including Chat window, Color and font, Discounts.
Head to head
Free
- · 20K Tokens for free trial
- · Try before you buy
Basic Plan
- · 3Lac Tokens per month
- · Email support
- · For small business having few requests
Starter
- · 1.5M tokens per month
- · Basic analytics
- · Email support
- · Perfect for small business for starting
Pro Plan
- · 10M tokens/month
- · API access
- · for Growing Businesses with higher needs
STARTER
- · 100 AI chats per month
- · Basic support
- · Core functionality
PRO
- · $5 per 100 extra chats
- · 2,000 AI chats per month
- · Advanced features
- · Priority support
- · Usage-based billing
ELITE
- · Custom integrations
- · Dedicated support
- · Priority processing
- · Unlimited AI chats
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAI Chat Support helps merchants automate customer service with an intelligent, privacy-first chat assistant. It instantly answers questions about products, orders, and policies, reducing response time and support workload. The app runs 24/7, learns from your store data, and requires minimal permissions. Merchants save time, improve customer satisfaction, and conversion of more visitors through accurate responses.
ShopPilot AI is an AI-powered support agent that reads your store's order, shipping, return, and cancellation policies — then answers customer questions instantly using that exact information. No generic replies, no wrong answers. Customers can also look up their orders by order ID or email to get real-time order status, shipping updates, and delivery details — without contacting your team. Works out of the box.
- Automated AI chat replies for customer questions 24/7
- Instant answers for products, orders, and store policies
- Improves customer satisfaction and reduces support workload
- AI chatbot for instant customer support
- Answers order, shipping, returns, and policy queries
- Automates repetitive questions to reduce support workload
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AI CHAT SUPPORT |  ShopPilot |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | AI CHAT SUPPORT | ShopPilot |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | AI CHAT SUPPORT | ShopPilot |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $19/month(ahead) | $29/month |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 3 |
Listing
| Measure | AI CHAT SUPPORT | ShopPilot |
|---|---|---|
| Shopify category rank | #1005 | #891(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Mar 4, 2026 | Jun 9, 2026 |
| Languages | 1 | 1 |
| Developer | AI Chat Support | ShopPilot AI |
FAQ
AI CHAT SUPPORT and ShopPilot: common questions
- Is AI CHAT SUPPORT or ShopPilot cheaper?
- Both list a free plan. Paid plans start at $19/month for AI CHAT SUPPORT and $29/month for ShopPilot. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- AI CHAT SUPPORT lists 7 the others don’t mention, such as Chat window, Color and font, Discounts, Greetings. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 23, 2026 for AI CHAT SUPPORT, Oct 13, 2026 for ShopPilot; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 23, 2026 for AI CHAT SUPPORT, Oct 13, 2026 for ShopPilot. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.