AI CHAT SUPPORT vs Chatty AI Chatbot & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 23, 2026 for AI CHAT SUPPORT, Nov 8, 2026 for Chatty AI Chatbot & Live Chat.
The short answer
- Both list a free plan. Paid plans start at $19/month for AI CHAT SUPPORT and $19.99/month for Chatty AI Chatbot & Live Chat.
- Chatty AI Chatbot & Live Chat lists 30 features AI CHAT SUPPORT’s listing doesn’t mention, including Accordions, Agent analytics, Agent avatar.
Head to head
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 20K Tokens for free trial
- · Try before you buy
Basic Plan
- · 3Lac Tokens per month
- · Email support
- · For small business having few requests
Starter
- · 1.5M tokens per month
- · Basic analytics
- · Email support
- · Perfect for small business for starting
Pro Plan
- · 10M tokens/month
- · API access
- · for Growing Businesses with higher needs
Free
- · 50 AI conversations/ month
- · AI answers FAQs & recommends products
- · AI trained up to 200 products
- · After-hours auto reply + saved replies
- · Email connect
- · Unlimited human conversation
Basic
- · 100 AI conversations/ month
- · 12-month chat history
- · 5 members
- · AI order tracking
- · Basic analytics
- · Multi-channel inbox
Pro
- · 500 AI conversations /month
- · AI Shopping assistant
- · AI reply on socials
- · Advanced analytics
- · Auto-recover abandoned carts
- · Pro AI model - smarter & higher accuracy
Plus
- · 1000 AI conversations /month
- · AI Shopping assistant
- · AI analytics consultant
- · Pro AI model higher accuracy
- · Train AI with up to 20,000 products
- · Unlimited member
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAI Chat Support helps merchants automate customer service with an intelligent, privacy-first chat assistant. It instantly answers questions about products, orders, and policies, reducing response time and support workload. The app runs 24/7, learns from your store data, and requires minimal permissions. Merchants save time, improve customer satisfaction, and conversion of more visitors through accurate responses.
No time to sell 24/7? Let Chatty AI sales agent handle it with live chat & helpdesk. An AI chat answers pre-sale product questions and knows your products and inventory. The AI Agent recommends products, upsells, applies store discounts, sends checkout links and proactively recovers abandoned carts. It tracks orders, translates chats and hands off to a human when asked.
- Automated AI chat replies for customer questions 24/7
- Instant answers for products, orders, and store policies
- Improves customer satisfaction and reduces support workload
- Live chat: Provide instant customer support to engage and boost sales
- FAQs hub: Create a FAQs hub to empower customers to find answers on their own
- Beautiful chat widget: Customize chat widget to match your brand in few clicks
- Order tracking: Let customers check order status on the go easily
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AI CHAT SUPPORT | Chatty AI Chatbot & Live Chat |
|---|---|---|
| Detected stores | Not published | 7,441 |
| Net store change, 28 days | 0 | −65 |
| Stores added, 28 days | Not enough data | 79 |
| Big-brand share | Not enough data | 8% |
| Top store categories | Not published | Apparel & Accessories, Health & Beauty, Home & Garden |
| Top store countries | Not published | United States, United Kingdom, Australia |
Reviews
| Measure | AI CHAT SUPPORT | Chatty AI Chatbot & Live Chat |
|---|---|---|
| App Store rating | Not published | 4.9 ★ |
| App Store reviews | Not published | 1,897 |
| New reviews, 28 days | Not enough data | 20 |
| Reviewers a year or more in | Not enough data | 7% |
Pricing
| Measure | AI CHAT SUPPORT | Chatty AI Chatbot & Live Chat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $19/month(ahead) | $19.99/month |
| Longest free trial | Not listed | 7 days |
| Plans listed | 4 | 4 |
Listing
| Measure | AI CHAT SUPPORT | Chatty AI Chatbot & Live Chat |
|---|---|---|
| Shopify category rank | #1005 | #2(ahead) |
| Shopify App Charts | Not on this week’s charts | #94 on the Shoplist 100 |
| Built for Shopify | No | Yes |
| Launched | Mar 4, 2026 | Jun 9, 2022 |
| Languages | 1 | 1 |
| Developer | AI Chat Support | Chatty AI Sales Agent - For live chat & helpdesk |
FAQ
AI CHAT SUPPORT and Chatty AI Chatbot & Live Chat: common questions
- Is AI CHAT SUPPORT or Chatty AI Chatbot & Live Chat cheaper?
- Both list a free plan. Paid plans start at $19/month for AI CHAT SUPPORT and $19.99/month for Chatty AI Chatbot & Live Chat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- AI CHAT SUPPORT lists 2 the others don’t mention, such as Discounts, Product recommendations. Chatty AI Chatbot & Live Chat lists 30 the others don’t mention, such as Accordions, Agent analytics, Agent avatar, AI generation. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 23, 2026 for AI CHAT SUPPORT, Nov 8, 2026 for Chatty AI Chatbot & Live Chat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 23, 2026 for AI CHAT SUPPORT, Nov 8, 2026 for Chatty AI Chatbot & Live Chat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.