AI CHAT SUPPORT vs BestChat: AI Chatbot+Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 23, 2026 for AI CHAT SUPPORT, Nov 8, 2026 for BestChat.
The short answer
- Both list a free plan. Paid plans start at $19/month for AI CHAT SUPPORT and $10/month for BestChat.
- BestChat lists 8 features AI CHAT SUPPORT’s listing doesn’t mention, including Agent analytics, Agent avatar, Behavior tracking.
Head to head
The efficiency bridge between you and your customers.
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 20K Tokens for free trial
- · Try before you buy
Basic Plan
- · 3Lac Tokens per month
- · Email support
- · For small business having few requests
Starter
- · 1.5M tokens per month
- · Basic analytics
- · Email support
- · Perfect for small business for starting
Pro Plan
- · 10M tokens/month
- · API access
- · for Growing Businesses with higher needs
Free
- · 1 agent seat
- · 20 AI knowledge entries
- · 80 AI chats per month
- · 80 Products AI learning
- · AI Insights feature
- · AI help me write feature
Starter
- · 1 agent seat
- · 100 AI knowledge entries
- · 300 AI chats per month
- · 300 Products AI learning
- · AI Insights feature
- · AI help me write feature
Basic
- · 1,000 AI chats per month
- · 1,000 Products AI learning
- · 3 agent seat
- · 400 AI knowledge entries
- · AI Insights feature
- · AI help me write feature
Growth
- · 3,000 AI chats per month
- · 3,000 Products AI learning
- · 6 agent seat
- · AI Insights feature
- · AI help me write feature
- · Unlimited AI knowledge entries
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAI Chat Support helps merchants automate customer service with an intelligent, privacy-first chat assistant. It instantly answers questions about products, orders, and policies, reducing response time and support workload. The app runs 24/7, learns from your store data, and requires minimal permissions. Merchants save time, improve customer satisfaction, and conversion of more visitors through accurate responses.
BestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface.
- Automated AI chat replies for customer questions 24/7
- Instant answers for products, orders, and store policies
- Improves customer satisfaction and reduces support workload
- Intelligent AI chatbots learn products and orders, making chatbots smarter.
- AI-driven insights enhance data analysis and support decision-making.
- Smooth chatbot to agent takeover ensures seamless live chat support.
- 24/7 AI assistance chatbots handle routine queries, freeing support agents.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AI CHAT SUPPORT |  BestChat |
|---|---|---|
| Detected stores | Not published | 591 |
| Net store change, 28 days | 0 | −2 |
| Stores added, 28 days | Not enough data | 4 |
| Big-brand share | Not enough data | 8% |
| Top store categories | Not published | Apparel & Accessories, Home & Garden, Health & Beauty |
| Top store countries | Not published | United States, United Kingdom, Australia |
Reviews
| Measure | AI CHAT SUPPORT | BestChat |
|---|---|---|
| App Store rating | Not published | 4.7 ★ |
| App Store reviews | Not published | 139 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | AI CHAT SUPPORT | BestChat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $19/month | $10/month(ahead) |
| Longest free trial | Not listed | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | AI CHAT SUPPORT | BestChat |
|---|---|---|
| Shopify category rank | #1005 | #108(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Mar 4, 2026 | Jan 5, 2022 |
| Languages | 1 | 2 |
| Developer | AI Chat Support | BestChat |
FAQ
AI CHAT SUPPORT and BestChat: common questions
- Is AI CHAT SUPPORT or BestChat cheaper?
- Both list a free plan. Paid plans start at $19/month for AI CHAT SUPPORT and $10/month for BestChat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- AI CHAT SUPPORT lists 1 the others don’t mention, such as Order updates. BestChat lists 8 the others don’t mention, such as Agent analytics, Agent avatar, Behavior tracking, Business hours. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 23, 2026 for AI CHAT SUPPORT, Nov 8, 2026 for BestChat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 23, 2026 for AI CHAT SUPPORT, Nov 8, 2026 for BestChat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.