AI Calling ‑ Mailablity vs CallFlows ‑ AI Phone Agent
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for AI Calling, Oct 26, 2026 for CallFlows.
The short answer
- Paid plans start at $29/month for AI Calling and $39/month for CallFlows.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter Plan
Scaling Plan
Merchant Plan
Basic
- · 100 minutes + 100 extra during trial
- · 2 simultaneous incoming calls
- · Call analytics
- · Call transcription + audio recording
- · Check orders, store policies and pages
- · Fully customizable, unlimited edits
Advanced
- · $0.16 per additional minute
- · 10 simultaneous incoming calls
- · 450 minutes
- · AI Sales Impact analysis
- · Access to Beta features
- · Audio recordings playback and download
Pro
- · $0.14 per additional minute
- · 1600 minutes
- · 25 simultaneous incoming calls
- · AI Sentiment analysis and score
- · Access to Beta features
- · Priority support — response in 4h
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureMailability lets merchants handle inbound customer calls using a human or AI agent with real-time access to Shopify order, inventory, and product data. The app provides a single place to answer customer questions while maintaining the brand’s defined tone of voice across conversations.
CallFlows AI adds an autonomous AI phone agent to your store. It answers in the caller’s language, checks order status by phone, inventory, tracking info, handles sales, shipping/returns/exchanges policies, and transfers complex cases to staff. Agent Skills for actions like refunds, placing an order, etc It handles concurrent calls, provides analytics, and saves transcripts and audio recordings in the Admin.
- Handle inbound calls with AI or human agents, with real-time status tracking
- Answer calls with on-line access to customer, order, product, and inventory data
- Configure AI and human agents to your brand’s tone and communication rules
- Voice responses generated in real-time from live data
- Checking order status, product info or store policies like Refund, Privacy, etc.
- Handles multiple simultaneous inbound calls
- Smart call routing to human agents if needed
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AI Calling |  CallFlows |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | AI Calling | CallFlows |
|---|---|---|
| App Store rating | Not published | 3.2 ★ |
| App Store reviews | Not published | 7 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | AI Calling | CallFlows |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $29/month(ahead) | $39/month |
| Longest free trial | 1 days | 14 days |
| Plans listed | 3 | 3 |
Listing
| Measure | AI Calling | CallFlows |
|---|---|---|
| Shopify category rank | #129 | #39 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | Yes |
| Launched | Apr 22, 2026 | May 6, 2025 |
| Languages | 1 | 1 |
| Developer | Mailability | Call Flows Ltd. |
FAQ
AI Calling and CallFlows: common questions
- Is AI Calling or CallFlows cheaper?
- Paid plans start at $29/month for AI Calling and $39/month for CallFlows. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for AI Calling, Oct 26, 2026 for CallFlows; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for AI Calling, Oct 26, 2026 for CallFlows. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.