AssistFlow AI Customer Support vs That Was AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for AssistFlow AI Customer Support, Oct 14, 2026 for That Was AI.
The short answer
- Paid plans start at $39/month for AssistFlow AI Customer Support and $62/month for That Was AI.
- AssistFlow AI Customer Support lists 8 features That Was AI’s listing doesn’t mention, including Chatbot, Contact form, Email.
Head to head
All in One AI
- · Auto-Sync with Your Database
- · One-Click Store Integration
- · Premium AI Widget Design
- · Real-Time Product Knowl. No Hallucinatio
- · Unified Omni Inbox
- · Voice AI & Chat AI in 150+ Language
Professional
- · AI greets customers by name
- · Facebook DM & comments AI
- · Instagram DM & comments AI
- · Priority support + custom AI prompt
- · Real-time order sync & tracking
- · SMS & Email automation
Premium
- · + Kiosk AI + MetaHuman AI Employee
- · AI greets customers by name
- · MetaHuman AI Employee Holobox
- · No-code setup & instant activation
- · Real-time order sync & tracking
- · SLA & advanced support
Basic
- · 1 active voice assistant
- · 1 connected store limit
- · 200 minutes (~ 100 calls) included
- · Full AI assistant automation
- · Overage calls: $0.46 / minute
- · Twilio phone number import
Growth
- · 1 active voice assistant
- · 1 connected store limit
- · 500 minutes (~ 250 calls) included
- · Full AI assistant automation
- · Overage calls: $0.36 / minute
- · Twilio phone number import
Pro
- · 1000 minutes (~ 500 calls) included
- · Full AI voice automation
- · Overage calls: $0.36 / minute
- · Twilio phone number import
- · Up to 3 active voice assistants
- · Up to 3 connected stores
Enterprise
- · 2500 minutes (~ 1250 calls) included
- · Full voice assistant automation
- · Overage calls: $0.26 / minute
- · Twilio phone number import
- · Up to 3 active voice assistants
- · Up to 3 connected stores
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAssistFlow gives your store an AI customer support employee that can answer questions about products, orders, and your business. Customers can interact through chat or voice, while conversations from your support channels can be managed from one inbox. AssistFlow can connect store data with AI responses, automate common support tasks, and help your team handle conversations more efficiently.
THAT WAS AI turns your phone support into a 24/7 AI-powered call center built for Shopify. Customers can call to track orders, update shipping addresses, check product availability, request refunds, or even place new orders - all handled instantly by AI, no human needed. When things escalate, it transfers to your team with full context.
- AI Call Center Integration Automatically answers customer calls using Shopify
- Automated Ticket Creation Converts calls into support tickets.
- Real-Time Order Lookup Fetches order information from Shopify API during calls
- AI Call Agent: Handles customer calls end-to-end
- Ticketing: Auto-creates support tickets for issue that require human oversight
- Escalation: transfers live call to store owner's human support agent when needed
- Call Intelligence Dashboard: Every call logged with AI summary & full transcript
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AssistFlow AI Customer Support |  That Was AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | AssistFlow AI Customer Support | That Was AI |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | AssistFlow AI Customer Support | That Was AI |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $39/month(ahead) | $62/month |
| Longest free trial | 14 days | Not listed |
| Plans listed | 3 | 4 |
Listing
| Measure | AssistFlow AI Customer Support | That Was AI |
|---|---|---|
| Shopify category rank | #183(ahead) | #266 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Dec 1, 2025 | Jul 3, 2026 |
| Languages | 1 | 1 |
| Developer | Assistflow AI | Yolo Humans |
FAQ
AssistFlow AI Customer Support and That Was AI: common questions
- Is AssistFlow AI Customer Support or That Was AI cheaper?
- Paid plans start at $39/month for AssistFlow AI Customer Support and $62/month for That Was AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- AssistFlow AI Customer Support lists 8 the others don’t mention, such as Chatbot, Contact form, Email, FAQs. That Was AI lists 1 the others don’t mention, such as Ticketing. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for AssistFlow AI Customer Support, Oct 14, 2026 for That Was AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for AssistFlow AI Customer Support, Oct 14, 2026 for That Was AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.