AgentZena vs That Was AI
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for AgentZena, Oct 14, 2026 for That Was AI.
The short answer
- Paid plans start at $125/month for AgentZena and $62/month for That Was AI.
- That Was AI lists 6 features AgentZena’s listing doesn’t mention, including AI summaries, Analytics, Customer notifications.
Head to head
Starter
- · Calls included: 400
- · Cost per call: $0.30
Scale
- · Calls included: 1000
- · Cost per call: $0.25
Pro
- · Calls included: 2000
- · Cost per call: $0.22
Enterprise
- · Calls included: 4800
- · Cost per call: $0.20
Basic
- · 1 active voice assistant
- · 1 connected store limit
- · 200 minutes (~ 100 calls) included
- · Full AI assistant automation
- · Overage calls: $0.46 / minute
- · Twilio phone number import
Growth
- · 1 active voice assistant
- · 1 connected store limit
- · 500 minutes (~ 250 calls) included
- · Full AI assistant automation
- · Overage calls: $0.36 / minute
- · Twilio phone number import
Pro
- · 1000 minutes (~ 500 calls) included
- · Full AI voice automation
- · Overage calls: $0.36 / minute
- · Twilio phone number import
- · Up to 3 active voice assistants
- · Up to 3 connected stores
Enterprise
- · 2500 minutes (~ 1250 calls) included
- · Full voice assistant automation
- · Overage calls: $0.26 / minute
- · Twilio phone number import
- · Up to 3 active voice assistants
- · Up to 3 connected stores
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAgentZena is the fastest true AI customer support agent built exclusively for Shopify. Unlike generic chat apps, AgentZena connects directly to your store’s data in real-time to deliver instant answers about products, orders, shipping tracking, refunds and inventory.
THAT WAS AI turns your phone support into a 24/7 AI-powered call center built for Shopify. Customers can call to track orders, update shipping addresses, check product availability, request refunds, or even place new orders - all handled instantly by AI, no human needed. When things escalate, it transfers to your team with full context.
- Lightning responses – under few seconds.
- Live Shopify data –products, orders, shipping tracking, refunds and inventory.
- Multi-language – 10+ languages supported automatically.
- Unlimited agents, all features – no seat-based offering, no upsells.
- AI Call Agent: Handles customer calls end-to-end
- Ticketing: Auto-creates support tickets for issue that require human oversight
- Escalation: transfers live call to store owner's human support agent when needed
- Call Intelligence Dashboard: Every call logged with AI summary & full transcript
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AgentZena |  That Was AI |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | AgentZena | That Was AI |
|---|---|---|
| App Store rating | 4.5 ★ | Not published |
| App Store reviews | 2 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | AgentZena | That Was AI |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $125/month | $62/month(ahead) |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | AgentZena | That Was AI |
|---|---|---|
| Shopify category rank | #155(ahead) | #266 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Sep 16, 2025 | Jul 3, 2026 |
| Languages | 1 | 1 |
| Developer | konnectbio, Inc | Yolo Humans |
FAQ
AgentZena and That Was AI: common questions
- Is AgentZena or That Was AI cheaper?
- Paid plans start at $125/month for AgentZena and $62/month for That Was AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- AgentZena lists 5 the others don’t mention, such as Chatbot, FAQs, Help center, Multi-language. That Was AI lists 6 the others don’t mention, such as AI summaries, Analytics, Customer notifications, Escalation. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for AgentZena, Oct 14, 2026 for That Was AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for AgentZena, Oct 14, 2026 for That Was AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.