AgentZena vs AssistFlow AI Customer Support
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Paid plans start at $125/month for AgentZena and $39/month for AssistFlow AI Customer Support.
- AssistFlow AI Customer Support lists 9 features AgentZena’s listing doesn’t mention, including AI summaries, Analytics, Contact form.
Head to head
Starter
- · Calls included: 400
- · Cost per call: $0.30
Scale
- · Calls included: 1000
- · Cost per call: $0.25
Pro
- · Calls included: 2000
- · Cost per call: $0.22
Enterprise
- · Calls included: 4800
- · Cost per call: $0.20
All in One AI
- · Auto-Sync with Your Database
- · One-Click Store Integration
- · Premium AI Widget Design
- · Real-Time Product Knowl. No Hallucinatio
- · Unified Omni Inbox
- · Voice AI & Chat AI in 150+ Language
Professional
- · AI greets customers by name
- · Facebook DM & comments AI
- · Instagram DM & comments AI
- · Priority support + custom AI prompt
- · Real-time order sync & tracking
- · SMS & Email automation
Premium
- · + Kiosk AI + MetaHuman AI Employee
- · AI greets customers by name
- · MetaHuman AI Employee Holobox
- · No-code setup & instant activation
- · Real-time order sync & tracking
- · SLA & advanced support
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAgentZena is the fastest true AI customer support agent built exclusively for Shopify. Unlike generic chat apps, AgentZena connects directly to your store’s data in real-time to deliver instant answers about products, orders, shipping tracking, refunds and inventory.
AssistFlow gives your store an AI customer support employee that can answer questions about products, orders, and your business. Customers can interact through chat or voice, while conversations from your support channels can be managed from one inbox. AssistFlow can connect store data with AI responses, automate common support tasks, and help your team handle conversations more efficiently.
- Lightning responses – under few seconds.
- Live Shopify data –products, orders, shipping tracking, refunds and inventory.
- Multi-language – 10+ languages supported automatically.
- Unlimited agents, all features – no seat-based offering, no upsells.
- AI Call Center Integration Automatically answers customer calls using Shopify
- Automated Ticket Creation Converts calls into support tickets.
- Real-Time Order Lookup Fetches order information from Shopify API during calls
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AgentZena |  AssistFlow AI Customer Support |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | AgentZena | AssistFlow AI Customer Support |
|---|---|---|
| App Store rating | 4.5 ★ | Not published |
| App Store reviews | 2 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | AgentZena | AssistFlow AI Customer Support |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $125/month | $39/month(ahead) |
| Longest free trial | 7 days | 14 days |
| Plans listed | 4 | 3 |
Listing
| Measure | AgentZena | AssistFlow AI Customer Support |
|---|---|---|
| Shopify category rank | #155(ahead) | #183 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Sep 16, 2025 | Dec 1, 2025 |
| Languages | 1 | 1 |
| Developer | konnectbio, Inc | Assistflow AI |
FAQ
AgentZena and AssistFlow AI Customer Support: common questions
- Is AgentZena or AssistFlow AI Customer Support cheaper?
- Paid plans start at $125/month for AgentZena and $39/month for AssistFlow AI Customer Support. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- AgentZena lists 1 the others don’t mention, such as Order tracking. AssistFlow AI Customer Support lists 9 the others don’t mention, such as AI summaries, Analytics, Contact form, Customer notifications. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.