AfterShip Order Tracking vs ReturnSense
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 8, 2026 for AfterShip Order Tracking, Oct 13, 2026 for ReturnSense.
The short answer
- Only ReturnSense lists a free plan. Paid plans start at $11/month for AfterShip Order Tracking and $19/month for ReturnSense.
- AfterShip Order Tracking lists 20 features ReturnSense’s listing doesn’t mention, including Address validation, Analytics, API.
Head to head
Order Lookup, Track Order Status, Tracking Page, Insurance
- United States
- United Kingdom
- Australia
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1,100+ carriers integration
- · Branded tracking page
- · Carrier estimated delivery date
- · Order tracking dashboard
- · Service-level tracking updates
Essentials
- · Automatic carrier detection
- · Branded tracking page with your logo
- · Email & SMS notifications
- · Everything in Free, plus
- · Tracking dashboard with status & reports
Premium
- · AI-powered EDD & product recommendations
- · API & webhooks
- · Everything in Essentials, plus:
- · Full analytics suite
- · Tracking page with your domain
Free Plan
- · 1 carrier
- · Email notifications
- · Exceptions inbox
- · Up to 50 tracked shipments/month
Pro
- · All carriers
- · All exception types and priority rules
- · Daily digest reports
- · Slack integration
- · Up to 500 tracked shipments/month
Business
- · Carrier performance reports
- · Custom notification templates
- · Everything in Pro
- · Up to 2,000 tracked shipments/month
Enterprise
- · Everything in Business
- · Priority support
- · Unlimited shipments
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAfterShip helps you build a branded order tracking page and send automated shipment notifications across 1,100+ carriers. A centralized dashboard and analytics reports let you monitor shipping status, on-time performance, and identify "Where Is My Order?" (WISMO) risk before it becomes a support ticket.
Tracking apps tell you a package is late. ReturnSense tells you what to do about it. It catches delays, failed attempts, address issues, and stalled or lost packages, shows the order value at risk on each, and recommends the next move: wait, trace, resend, exchange, or refund review. Carrier lane reports show which carrier and service level keep failing.
- Branded tracking pages with personalized product recommendations to boost sales
- Automated email and SMS notifications to reduce complaints and WISMO calls
- Centralized shipment dashboard to track shipment status and identify exceptions
- AI-powered estimated delivery dates(AI EDD) to reassure anxious customers
- Exceptions inbox with filters for status, carrier, date, and order priority.
- Proactive customer email notifications with customizable templates.
- Slack alerts for urgent exceptions and daily digest summaries.
- Smart recommendations suggesting resend, refund, or wait for each exception.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AfterShip Order Tracking |  ReturnSense |
|---|---|---|
| Detected stores | 9,151 | Not published |
| Net store change, 28 days | +23 | 0 |
| Stores added, 28 days | 25 | Not enough data |
| Big-brand share | 20% | Not enough data |
| Top store categories | Apparel & Accessories, Health & Beauty, Home & Garden | Not published |
| Top store countries | United States, United Kingdom, Australia | Not published |
Reviews
| Measure | AfterShip Order Tracking | ReturnSense |
|---|---|---|
| App Store rating | 4.6 ★ | Not published |
| App Store reviews | 1,515 | Not published |
| New reviews, 28 days | 14 | Not enough data |
| Reviewers a year or more in | 35% | Not enough data |
Pricing
| Measure | AfterShip Order Tracking | ReturnSense |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $11/month(ahead) | $19/month |
| Longest free trial | 7 days | 7 days |
| Plans listed | 3 | 4 |
Listing
| Measure | AfterShip Order Tracking | ReturnSense |
|---|---|---|
| Shopify category rank | #11(ahead) | #300 |
| Shopify App Charts | #69 on the Shoplist 100 | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | May 9, 2012 | Apr 24, 2026 |
| Languages | 4 | 1 |
| Developer | AfterShip | MoLabs LLC |
FAQ
AfterShip Order Tracking and ReturnSense: common questions
- Is AfterShip Order Tracking or ReturnSense cheaper?
- Only ReturnSense lists a free plan. Paid plans start at $11/month for AfterShip Order Tracking and $19/month for ReturnSense. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- AfterShip Order Tracking lists 20 the others don’t mention, such as Address validation, Analytics, API, Automations. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 8, 2026 for AfterShip Order Tracking, Oct 13, 2026 for ReturnSense; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 8, 2026 for AfterShip Order Tracking, Oct 13, 2026 for ReturnSense. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.