AeroChat AI Chatbot, Live Chat vs TicketON — AI & Live Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Both list a free plan. Paid plans start at $49/month for AeroChat AI Chatbot, Live Chat and $19/month for TicketON.
- TicketON lists 22 features AeroChat AI Chatbot, Live Chat’s listing doesn’t mention, including AI summaries, Behavior tracking, Cart recovery.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 100 AI responses per month
- · AI recommends products in chat
- · Custom instructions & widget branding
- · Order status & FAQ answers
- · Unlimited human replies & contacts
- · Up to 250 content pages trained
Starter
- · 500 AI responses per month
- · AI recommends products in chat
- · Auto-reply IG and FB comments
- · Plus everything in Free
- · Unlimited human replies & contacts
- · Unlimited products synced
Growth
- · 2,000 AI responses per month
- · AI chat insights & analytics
- · In-chat payment links
- · Plus everything in Starter
- · Unlimited products synced
- · Up to 20,000 content pages trained
Advanced
- · 5,000 AI responses per month
- · Agent auto-translation, any language
- · Conversion tracking
- · Full API access
- · Plus everything in Growth
- · Self-learning AI improves over time
Free
- · 1 agent seat, 1 store
- · 50 AI conversations/month
- · AI knowledge base & draft replies
- · Audio/video calls, CSAT & contacts
- · Telegram & Shopify channels
Launch
- · 3 seats · 100 AI conversations/month
- · AI discount & add-to-cart actions
- · Sales & AI analytics, live visitors
- · Shopify customer data in the inbox
- · Website live-chat widget
Growth
- · 10 seats · 3 stores · 200 AI conversatio
- · Advanced AI model + custom AI persona
- · All analytics, custom roles, audit log,
- · Channel webhooks & screen sharing
- · Full copilot + auto AI actions (refunds,
Scale
- · 1-year ticket history
- · 50 seats · 10 stores · 500 AI conversati
- · AI auto-refunds & order fulfillment
- · Max AI model + unlimited triggers
- · White label branding
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureShopify AI chatbot and live chat to automate sales and support across web chat, WhatsApp, Instagram, Facebook, Telegram and email. AeroChat syncs your products, orders and policies, and answers 24/7 in your customer's language. Write your own workflows in plain English and the AI follows them every time, from order changes to returns to booking a call. Collect payments with a secure link inside the conversation.
TicketON adds an AI live chat widget to your store. The AI chatbot answers product and order questions, checks order status, recommends products, and can create discounts, cancel or refund orders, and update shipping addresses in the chat. When a shopper needs a person, the conversation hands off to your team.
- AI chat that answers your customers with data pulled directly from your store
- Auto-sync with Shopify products; 1-click sync with pages and blog articles
- Unified inbox for WhatsApp, Messenger, Facebook, Instagram, and web chat
- Smart routing and human handover when needed
- Live chat & AI: Answer shoppers and handle orders, refunds, and discounts
- Inbox & team: Manage web, Telegram, and Shopify chats in one shared inbox
- Voice & video calls: Talk to customers with screen sharing inside the chat
- Help center: Let customers find answers on their own with FAQs and articles
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AeroChat AI Chatbot, Live Chat |  TicketON |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | AeroChat AI Chatbot, Live Chat | TicketON |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 6 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | AeroChat AI Chatbot, Live Chat | TicketON |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $49/month | $19/month(ahead) |
| Longest free trial | 7 days | 14 days |
| Plans listed | 4 | 4 |
Listing
| Measure | AeroChat AI Chatbot, Live Chat | TicketON |
|---|---|---|
| Shopify category rank | #147(ahead) | #958 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Oct 20, 2025 | Jul 9, 2026 |
| Languages | 1 | 6 |
| Developer | AeroChat | TicketON |
FAQ
AeroChat AI Chatbot, Live Chat and TicketON: common questions
- Is AeroChat AI Chatbot, Live Chat or TicketON cheaper?
- Both list a free plan. Paid plans start at $49/month for AeroChat AI Chatbot, Live Chat and $19/month for TicketON. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- AeroChat AI Chatbot, Live Chat lists 3 the others don’t mention, such as Auto-assign, Chat flows, Email chat. TicketON lists 22 the others don’t mention, such as AI summaries, Behavior tracking, Cart recovery, Contact form. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.