AeroChat AI Chatbot, Live Chat vs IllumiChat ‑ AI Support & Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for AeroChat AI Chatbot, Live Chat, Oct 18, 2026 for IllumiChat.
The short answer
- On the Shopify App Store: AeroChat AI Chatbot, Live Chat 5.0 from 5 reviews and IllumiChat 5.0 from 2 reviews.
- Both list a free plan. Paid plans start at $49/month for AeroChat AI Chatbot, Live Chat and $29/month for IllumiChat.
- AeroChat AI Chatbot, Live Chat lists 21 features IllumiChat’s listing doesn’t mention, including Auto-assign, Business hours, Chat assignment.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 100 AI responses per month
- · AI recommends products in chat
- · Custom instructions & widget branding
- · Order status & FAQ answers
- · Unlimited human replies & contacts
- · Up to 250 content pages trained
Starter
- · 500 AI responses per month
- · AI recommends products in chat
- · Auto-reply IG and FB comments
- · Plus everything in Free
- · Unlimited human replies & contacts
- · Unlimited products synced
Growth
- · 2,000 AI responses per month
- · AI chat insights & analytics
- · In-chat payment links
- · Plus everything in Starter
- · Unlimited products synced
- · Up to 20,000 content pages trained
Advanced
- · 5,000 AI responses per month
- · Agent auto-translation, any language
- · Conversion tracking
- · Full API access
- · Plus everything in Growth
- · Self-learning AI improves over time
Free Plan
- · 1 Custom Assistant
- · 1 team members
- · Basic analytics
- · Community support
- · Standard integrations
- · Up to 100 credits/month
Pro Plan
- · 3 Custom Assistants
- · 3 team members
- · API access
- · Advanced analytics
- · All integrations
- · Custom branding
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureShopify AI chatbot and live chat to automate sales and support across web chat, WhatsApp, Instagram, Facebook, Telegram and email. AeroChat syncs your products, orders and policies, and answers 24/7 in your customer's language. Write your own workflows in plain English and the AI follows them every time, from order changes to returns to booking a call. Collect payments with a secure link inside the conversation.
IllumiChat is an AI support agent built for Shopify. It connects directly to your store to answer customer questions about orders, shipping, products, policies, and FAQs — instantly and accurately, 24/7. Customers get real-time answers without waiting. Your team stops drowning in repetitive tickets. Works across chat, WhatsApp, Instagram, and Messenger from one inbox.
- AI chat that answers your customers with data pulled directly from your store
- Auto-sync with Shopify products; 1-click sync with pages and blog articles
- Unified inbox for WhatsApp, Messenger, Facebook, Instagram, and web chat
- Smart routing and human handover when needed
- 24/7 AI Customer Support: Resolve customer questions instantly, anytime.
- Instant Order Tracking: Customers check order status without contacting support.
- Scalable Customer Support: Handle thousands of conversations without hiring.
- Customizable AI Assistant: Match responses to your brand voice and tone.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AeroChat AI Chatbot, Live Chat |  IllumiChat |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | AeroChat AI Chatbot, Live Chat | IllumiChat |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 5(ahead) | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | AeroChat AI Chatbot, Live Chat | IllumiChat |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $49/month | $29/month(ahead) |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | 2 |
Listing
| Measure | AeroChat AI Chatbot, Live Chat | IllumiChat |
|---|---|---|
| Shopify category rank | #134(ahead) | #312 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | Yes | No |
| Launched | Oct 20, 2025 | May 27, 2026 |
| Languages | 1 | 1 |
| Developer | AeroChat | IllumiChat |
FAQ
AeroChat AI Chatbot, Live Chat and IllumiChat: common questions
- Is AeroChat AI Chatbot, Live Chat or IllumiChat cheaper?
- Both list a free plan. Paid plans start at $49/month for AeroChat AI Chatbot, Live Chat and $29/month for IllumiChat. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, AeroChat AI Chatbot, Live Chat or IllumiChat?
- On the Shopify App Store: AeroChat AI Chatbot, Live Chat 5.0 from 5 reviews and IllumiChat 5.0 from 2 reviews.
- What features does each app list that the other doesn’t?
- AeroChat AI Chatbot, Live Chat lists 21 the others don’t mention, such as Auto-assign, Business hours, Chat assignment, Chat buttons. IllumiChat lists 5 the others don’t mention, such as Contact form, Order tracking, Order updates, Shipping alerts. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for AeroChat AI Chatbot, Live Chat, Oct 18, 2026 for IllumiChat; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for AeroChat AI Chatbot, Live Chat, Oct 18, 2026 for IllumiChat. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.