AE: AI Chatbot Sales & Support vs Viden ‑ AI Chatbot
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 3, 2026 for AE, Oct 30, 2026 for Viden.
The short answer
- AE lists 17 features Viden’s listing doesn’t mention, including Agent analytics, AI chatbots, Behavior tracking.
Head to head
- United States
- India
- United Arab Emirates
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Basic
- · Analyse og notifikationer
- · Indbakke til jeres team
- · Træning med jeres viden og FAQ
- · Ubegrænsede samtaler
- · Vi hjælper gerne med træningen
- · Viden svarer i live chat på webshoppen
Pro
- · Alt i Basic
- · Hastighedsboost: daglig måling
- · Personlig hjælp til opsætning
- · Prioriteret hjælp til at træne Viden
- · SEO Boost+: et blogindlæg om ugen
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureThis AI chatbot handles sales and customer support in one widget. It answers product, shipping, and order questions 24/7, trained on your products, policies, and pages. Shoppers get AI recommendations, comparisons, a gift finder, and add-to-cart in chat. The same assistant runs on WhatsApp with tap-to-buy. Accuracy guardrails keep every answer true to your store data, and a dashboard shows results.
Viden er en AI-chat til jeres webshop. Den svarer ud fra jeres egne produkter, politikker og sider, hjælper kunderne med at vælge og kan lægge varen i kurven. I bestemmer for hver type henvendelse, om Viden må svare selv eller skal spørge jer først. Returer og refunderinger godkender I altid selv. Spørgsmål, Viden ikke kunne svare på, samles, så I kan skrive svaret én gang.
- AI recommendations, comparisons, gift finder & add-to-cart inside the chat
- WhatsApp assistant: tap-to-buy carousels, order updates, edits & support
- Value dashboard tracks revenue from AI chat & support tickets deflected
- AI chatbot answers FAQs, sizing & order questions 24/7 in 8 languages + voice
- Øjeblikkelig AI-chat: Kunder får svar med det samme.
- Rydelig admin-inbox: Nem at bruge til at håndtere chats.
- AI-FQA: Svarer automatisk på ofte stillede spørgsmål.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AE |  Viden |
|---|---|---|
| Detected stores | 11 | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Electronics | Not published |
| Top store countries | United States, India, United Arab Emirates | Not published |
Reviews
| Measure | AE | Viden |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 15 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
AE and Viden: common questions
- What features does each app list that the other doesn’t?
- AE lists 17 the others don’t mention, such as Agent analytics, AI chatbots, Behavior tracking, Chat assignment. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 3, 2026 for AE, Oct 30, 2026 for Viden; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 3, 2026 for AE, Oct 30, 2026 for Viden. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.