AE: AI Chatbot Sales & Support vs SupportFabric
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 3, 2026 for AE, Sep 18, 2026 for SupportFabric.
The short answer
- AE lists 12 features SupportFabric’s listing doesn’t mention, including Agent analytics, Behavior tracking, Chat assignment.
Head to head
- United States
- India
- United Arab Emirates
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureThis AI chatbot handles sales and customer support in one widget. It answers product, shipping, and order questions 24/7, trained on your products, policies, and pages. Shoppers get AI recommendations, comparisons, a gift finder, and add-to-cart in chat. The same assistant runs on WhatsApp with tap-to-buy. Accuracy guardrails keep every answer true to your store data, and a dashboard shows results.
SupportFabric is an AI-powered chat widget built specifically for Shopify merchants. It connects directly to your store data so customers can get instant answers about products, orders, and shipping without waiting for a human agent.
- AI recommendations, comparisons, gift finder & add-to-cart inside the chat
- WhatsApp assistant: tap-to-buy carousels, order updates, edits & support
- Value dashboard tracks revenue from AI chat & support tickets deflected
- AI chatbot answers FAQs, sizing & order questions 24/7 in 8 languages + voice
- AI product discovery and in-chat COD ordering
- Real-time order tracking and status updates
- Automated abandoned checkout recovery
- Custom AI trained on your store data and FAQs
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AE |  SupportFabric |
|---|---|---|
| Detected stores | 11 | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Home & Garden, Electronics | Not published |
| Top store countries | United States, India, United Arab Emirates | Not published |
Reviews
| Measure | AE | SupportFabric |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 15 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | AE | SupportFabric |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | No monthly plan listed | No monthly plan listed |
| Longest free trial | Not listed | Not listed |
| Plans listed | Not published | Not published |
Listing
| Measure | AE | SupportFabric |
|---|---|---|
| Shopify category rank | #76(ahead) | #616 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jul 28, 2026 | Sep 16, 2026 |
| Languages | 1 | 1 |
| Developer | Account Editor | K9 Technologies |
FAQ
AE and SupportFabric: common questions
- What features does each app list that the other doesn’t?
- AE lists 12 the others don’t mention, such as Agent analytics, Behavior tracking, Chat assignment, Chat buttons. SupportFabric lists 2 the others don’t mention, such as Cart recovery, COD verification. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 3, 2026 for AE, Sep 18, 2026 for SupportFabric; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 3, 2026 for AE, Sep 18, 2026 for SupportFabric. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.