AE: AI Chatbot Sales & Support vs Navi
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for AE, Oct 13, 2026 for Navi.
The short answer
- AE lists 10 features Navi’s listing doesn’t mention, including Behavior tracking, Chat assignment, Chat buttons.
Head to head
- United States
- India
- United Arab Emirates
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Discovery
- · 300 conversations / month
- · AI sales, orders & support assistant
- · Analytics dashboard
- · Custom knowledge base
- · Email support
Starter
- · 800 conversations / month
- · Brand voice & custom instructions
- · Everything in Discovery
- · Priority email support
Pro
- · 1,500 conversations / month
- · Everything in Starter
- · Guided onboarding
Scale
- · 3,000 conversations / month
- · Dedicated account manager
- · Everything in Pro
- · Monthly performance review
- · Tailored onboarding
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureThis AI chatbot handles sales and customer support in one widget. It answers product, shipping, and order questions 24/7, trained on your products, policies, and pages. Shoppers get AI recommendations, comparisons, a gift finder, and add-to-cart in chat. The same assistant runs on WhatsApp with tap-to-buy. Accuracy guardrails keep every answer true to your store data, and a dashboard shows results.
Navi is an AI assistant that lives in your store chat and works around the clock. It recommends the right products and guides shoppers to checkout, looks up orders and tracking, and resolves support questions, all in your brand’s voice. Navi auto-detects visitor’s language and replies natively, and answers only from your real content: your policies, FAQs and product docs. No scripts to build, no flows to maintain.
- AI recommendations, comparisons, gift finder & add-to-cart inside the chat
- WhatsApp assistant: tap-to-buy carousels, order updates, edits & support
- Value dashboard tracks revenue from AI chat & support tickets deflected
- AI chatbot answers FAQs, sizing & order questions 24/7 in 8 languages + voice
- Conseille vos visiteurs, compare vos produits et prépare un panier checkout.
- Authentifie le client par OTP email et lui donne le statut de sa commande.
- Traite les demandes SAV à partir de vos pages d'aide, retours et garanties.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AE |  Navi |
|---|---|---|
| Detected stores | 12 | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Electronics, Home & Garden | Not published |
| Top store countries | United States, India, United Arab Emirates | Not published |
Reviews
| Measure | AE | Navi |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 17 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
AE and Navi: common questions
- What features does each app list that the other doesn’t?
- AE lists 10 the others don’t mention, such as Behavior tracking, Chat assignment, Chat buttons, Chat window. Navi lists 4 the others don’t mention, such as Cart recovery, Multi-language, Review requests, Upsell. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for AE, Oct 13, 2026 for Navi; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for AE, Oct 13, 2026 for Navi. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.