AE: AI Chatbot Sales & Support vs Etkin.ai
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for AE, Oct 13, 2026 for Etkin.ai.
The short answer
- On the Shopify App Store: AE 5.0 from 17 reviews and Etkin.ai 5.0 from 1 reviews.
- Only Etkin.ai lists a free plan.
- Etkin.ai lists 8 features AE’s listing doesn’t mention, including Agent avatar, Emojis and stickers, Multi-language.
Head to head
- United States
- India
- United Arab Emirates
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter Package
- · 1 Connected Channel
- · 1 User
- · 10 WhatsApp campaign messages
- · All Communication Channels
- · All Integrations
- · Up to 25 chats
Standard Package
- · 2,000 WhatsApp campaign messages
- · 3 Connected Channels
- · 3 Users
- · Basic Support
- · Group Training Webinars
- · Up to 1,000 Products
Pro Package
- · 10 Connected Channels
- · 10 Users
- · 6,000 WhatsApp campaign messages
- · Dedicated Customer Representative
- · One-on-One Training
- · Unlimited Products
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureThis AI chatbot handles sales and customer support in one widget. It answers product, shipping, and order questions 24/7, trained on your products, policies, and pages. Shoppers get AI recommendations, comparisons, a gift finder, and add-to-cart in chat. The same assistant runs on WhatsApp with tap-to-buy. Accuracy guardrails keep every answer true to your store data, and a dashboard shows results.
Etkin AI enables AI agents to execute real-time actions within your store. This allows customers to track shipments, check order status, and browse product categories independently. The platform manages both text and voice interactions, consolidating WhatsApp, Instagram, and Web into a unified inbox. This system provides 24/7 automated responses and centralizes cross-channel communication.
- AI recommendations, comparisons, gift finder & add-to-cart inside the chat
- WhatsApp assistant: tap-to-buy carousels, order updates, edits & support
- Value dashboard tracks revenue from AI chat & support tickets deflected
- AI chatbot answers FAQs, sizing & order questions 24/7 in 8 languages + voice
- Answer customer inquiries about products and stock.
- Centralize WhatsApp, Instagram, and Web Chat in one dashboard.
- Provide real-time order tracking and status updates 24/7.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AE |  Etkin.ai |
|---|---|---|
| Detected stores | 12 | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Electronics, Home & Garden | Not published |
| Top store countries | United States, India, United Arab Emirates | Not published |
Reviews
| Measure | AE | Etkin.ai |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 17(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
AE and Etkin.ai: common questions
- Is AE or Etkin.ai cheaper?
- Only Etkin.ai lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, AE or Etkin.ai?
- On the Shopify App Store: AE 5.0 from 17 reviews and Etkin.ai 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- AE lists 3 the others don’t mention, such as Behavior tracking, Chat flows, SMS. Etkin.ai lists 8 the others don’t mention, such as Agent avatar, Emojis and stickers, Multi-language, Real-time translation. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for AE, Oct 13, 2026 for Etkin.ai; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for AE, Oct 13, 2026 for Etkin.ai. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.