AE: AI Chatbot Sales & Support vs Egentify
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for AE, Oct 14, 2026 for Egentify.
The short answer
- On the Shopify App Store: AE 5.0 from 17 reviews and Egentify 5.0 from 1 reviews.
- Only Egentify lists a free plan.
- Egentify lists 10 features AE’s listing doesn’t mention, including Agent avatar, Cart recovery, COD verification.
Head to head
- United States
- India
- United Arab Emirates
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 team members
- · 50 conversations/mo
- · Autonomous ticketing
Starter
- · 150 conversations/mo
- · 3 team members
- · AI refunds
- · Autonomous ticketing
Growth
- · 10 team members
- · 100 voice minutes
- · 500 conversations/mo
- · AI refunds
- · Autonomous ticketing
- · Proactive chat alerts
Scale
- · 2,000 conversations/mo
- · 25 team members
- · 300 voice min/mo
- · AI refunds
- · Autonomous ticketing
- · Proactive alerts
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureThis AI chatbot handles sales and customer support in one widget. It answers product, shipping, and order questions 24/7, trained on your products, policies, and pages. Shoppers get AI recommendations, comparisons, a gift finder, and add-to-cart in chat. The same assistant runs on WhatsApp with tap-to-buy. Accuracy guardrails keep every answer true to your store data, and a dashboard shows results.
Egentify is an AI support agent that resolves customer questions in chat, email, and voice before your team needs to step in. It uses your live store data (products, orders, shipping, policies) to answer accurately, and routes only what it can't handle to your team. Watch every conversation live and take over any chat from a shared dashboard. Egentify significantly reduces the support volume reaching your team.
- AI recommendations, comparisons, gift finder & add-to-cart inside the chat
- WhatsApp assistant: tap-to-buy carousels, order updates, edits & support
- Value dashboard tracks revenue from AI chat & support tickets deflected
- AI chatbot answers FAQs, sizing & order questions 24/7 in 8 languages + voice
- Answers chat, email, and voice questions before your team needs to step in.
- Looks up orders, tracking, and shipping status directly from your store
- Unified ticket inbox with full conversation history across every channel
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AE |  Egentify |
|---|---|---|
| Detected stores | 12 | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Electronics, Home & Garden | Not published |
| Top store countries | United States, India, United Arab Emirates | Not published |
Reviews
| Measure | AE | Egentify |
|---|---|---|
| App Store rating | 5.0 ★ | 5.0 ★ |
| App Store reviews | 17(ahead) | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
AE and Egentify: common questions
- Is AE or Egentify cheaper?
- Only Egentify lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- Which has better reviews, AE or Egentify?
- On the Shopify App Store: AE 5.0 from 17 reviews and Egentify 5.0 from 1 reviews.
- What features does each app list that the other doesn’t?
- AE lists 4 the others don’t mention, such as Agent analytics, Behavior tracking, SMS, Welcome messages. Egentify lists 10 the others don’t mention, such as Agent avatar, Cart recovery, COD verification, Customer insights. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for AE, Oct 14, 2026 for Egentify; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for AE, Oct 14, 2026 for Egentify. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.