AE: AI Chatbot Sales & Support vs Dekan.ai
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for AE, Oct 13, 2026 for Dekan.ai.
The short answer
- Only Dekan.ai lists a free plan.
- Dekan.ai lists 6 features AE’s listing doesn’t mention, including Agent avatar, Business hours, Cart recovery.
Head to head
- United States
- India
- United Arab Emirates
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 store
- · 100 AI responses/month
- · 100 products
- · Custom FAQs
- · Free Email marketing
- · Handover conversation to human
starter
- · 1,500 AI responses/month
- · 3 stores
- · 500 products
- · Custom Instruction & Flows
- · Free Email marketing
- · Messenger and Instagram integrations
professional
- · 2,000 products
- · 5 stores
- · 5,000 AI responses/month
- · Custom Instruction & Flows
- · Free Email marketing
- · Messenger and Instagram Integrations
growth
- · 10 stores
- · 10,000 products
- · 11,000 AI responses/month
- · Custom Instruction & Flows
- · Free Email marketing
- · Messenger and Instagram Integrations
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureThis AI chatbot handles sales and customer support in one widget. It answers product, shipping, and order questions 24/7, trained on your products, policies, and pages. Shoppers get AI recommendations, comparisons, a gift finder, and add-to-cart in chat. The same assistant runs on WhatsApp with tap-to-buy. Accuracy guardrails keep every answer true to your store data, and a dashboard shows results.
No time to answer customer questions all day? Let Dekan's advanced AI handle it. Powered by OpenAI, Dekan acts as your sales associate, answering product questions, suggesting items based on budget and needs, and helping with order tracking, all while you're away.
- AI recommendations, comparisons, gift finder & add-to-cart inside the chat
- WhatsApp assistant: tap-to-buy carousels, order updates, edits & support
- Value dashboard tracks revenue from AI chat & support tickets deflected
- AI chatbot answers FAQs, sizing & order questions 24/7 in 8 languages + voice
- Livechat & AI chatbot: Provide 24/7 support to sell more with AI sales assistant
- Understands complex queries like "laptop for work under 1000"
- Responds to FAQs about shipping, returns, and store policies
- Allows customers to add items to cart and proceed to checkout directly
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AE |  Dekan.ai |
|---|---|---|
| Detected stores | 12 | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Electronics, Home & Garden | Not published |
| Top store countries | United States, India, United Arab Emirates | Not published |
Reviews
| Measure | AE | Dekan.ai |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 17 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
AE and Dekan.ai: common questions
- Is AE or Dekan.ai cheaper?
- Only Dekan.ai lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- AE lists 4 the others don’t mention, such as Behavior tracking, Chat assignment, Order updates, SMS. Dekan.ai lists 6 the others don’t mention, such as Agent avatar, Business hours, Cart recovery, Multi-language. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for AE, Oct 13, 2026 for Dekan.ai; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for AE, Oct 13, 2026 for Dekan.ai. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.