AE: AI Chatbot Sales & Support vs AIM
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 9, 2026 for AE, Oct 13, 2026 for AIM.
The short answer
- Only AIM lists a free plan.
- AE lists 8 features AIM’s listing doesn’t mention, including Agent analytics, Behavior tracking, Chat assignment.
Head to head
- United States
- India
- United Arab Emirates
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free Plan
- · 10 AI conversations lifetime
- · Basic Analytics
- · Intelligent Product Search
- · Intelligent Translation
- · Order Cancellation
- · Order Tracking
Basic Plan
- · 50 AI conversations / month
- · Basic Analytics
- · Intelligent Product Search
- · Intelligent Translation
- · Order Cancellation
- · Order Tracking
Pro Plan
- · 200 AI conversations / month
- · Basic Analytics
- · Intelligent Product Search
- · Intelligent Translation
- · Order Cancellation
- · Order Tracking
Pro-Plus Plan
- · 800 AI conversations / month
- · Email Support for integrations
- · Intelligent Product Search
- · Intelligent Translation and Analytics
- · Order Cancellation
- · Order Tracking
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureThis AI chatbot handles sales and customer support in one widget. It answers product, shipping, and order questions 24/7, trained on your products, policies, and pages. Shoppers get AI recommendations, comparisons, a gift finder, and add-to-cart in chat. The same assistant runs on WhatsApp with tap-to-buy. Accuracy guardrails keep every answer true to your store data, and a dashboard shows results.
AI Manager integrates an intelligent assistant directly into your storefront to guide the customer journey. The app uses your existing product catalog to provide accurate recommendations and highlight current promotions to shoppers in real time. By resolving common questions regarding inventory and store policies immediately, the AI helps decrease the number of manual support tickets created by your customers.
- AI recommendations, comparisons, gift finder & add-to-cart inside the chat
- WhatsApp assistant: tap-to-buy carousels, order updates, edits & support
- Value dashboard tracks revenue from AI chat & support tickets deflected
- AI chatbot answers FAQs, sizing & order questions 24/7 in 8 languages + voice
- 24/7 AI Assistance for your store. Ask AI about the store.
- Automated Product Recommendations. Help shoppers discover relevant items easily
- Customizable Widget Tailor the appearance and behavior of the AI assitant
- Real-Time Deal Promotion AI Manager proactively surfaces your offers
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  AE |  AIM |
|---|---|---|
| Detected stores | 12 | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Apparel & Accessories, Electronics, Home & Garden | Not published |
| Top store countries | United States, India, United Arab Emirates | Not published |
Reviews
| Measure | AE | AIM |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 17 | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
AE and AIM: common questions
- Is AE or AIM cheaper?
- Only AIM lists a free plan. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- AE lists 8 the others don’t mention, such as Agent analytics, Behavior tracking, Chat assignment, Chat flows. AIM lists 2 the others don’t mention, such as Multi-language, Review requests. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 9, 2026 for AE, Oct 13, 2026 for AIM; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 9, 2026 for AE, Oct 13, 2026 for AIM. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.