ActDeskAI vs Txted AI: Price Alert
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026 for ActDeskAI, Nov 7, 2026 for Txted AI.
The short answer
- Only Txted AI lists a free plan. Paid plans start at $29/month for ActDeskAI and $12/month for Txted AI.
- Txted AI lists 15 features ActDeskAI’s listing doesn’t mention, including Analytics, Auto-assign, Auto-reply.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 500 AI conversations
- · Auto-trains in 5 minutes
- · Basic analytics dashboard
- · Chat widget on storefront
- · Email escalation
- · Order lookup & tracking
Growth
- · 2,000 AI Conversations
- · Everything in Starter
- · Priority Email Support
Pro
- · 10,000 AI Conversations
- · Dedicated Ongoing Support
- · Everything in Growth
Free Plan
- · 50 conversations/month
- · Built-in analytics
- · No overage fees (pauses at 50)
- · SMS, WhatsApp & Web channels
- · Standard support
- · Unlimited checkouts
Starter
- · 300 conversations/month
- · Built-in analytics
- · SMS, WhatsApp & Web channels
- · Standard support
- · Unlimited checkouts
- · Unlimited profiles
Base
- · 1000 conversations/month
- · Built-in analytics
- · SMS, WhatsApp & Web channels
- · Standard support
- · Unlimited checkouts
- · Unlimited profiles
High-Volume
- · 48hrs priority support
- · 5000 conversations/month
- · Built-in analytics
- · SMS & WhatsApp channels
- · Standard support
- · Unlimited checkouts
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureActDesk AI auto-trains on your Shopify store and resolves support tickets without human intervention. It reads your products, policies, and FAQs via the Shopify API. Before going live, a readiness scorecard evaluates the agent topic by topic so you see where it performs well and where it needs help. It handles order tracking, return eligibility, product questions, and shipping.
Txted AI helps recover lost sales by capturing shopper price intent and turning it into conversions. Customers can set a target price while browsing, and Txted AI automatically re-engages them when it’s met. Merchants gain insights into pricing preferences to inform discounts and bundles. Txted also answers order and shipping questions using live Shopify data, reducing support volume.
- Auto-trains on your products, policies, and FAQs — first response in 5 minutes
- Readiness scorecard — evaluates the AI topic by topic before it goes live
- Order lookup and tracking — answers "where's my order?" with real data
- Human escalation — routes complex issues to your team with full context
- Answer product questions with up to date catalog, pricing, and shipping details
- Recommend relevant products, variants, and add-ons based on customer preferences
- Add items to cart and send checkout links in chat using storefront inventory
- Create support tickets from messages and route issue details to your team
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ActDeskAI |  Txted AI |
|---|---|---|
| Detected stores | Not published | 1 |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Food, Beverages & Tobacco |
| Top store countries | Not published | Not published |
Reviews
| Measure | ActDeskAI | Txted AI |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 1 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
ActDeskAI and Txted AI: common questions
- Is ActDeskAI or Txted AI cheaper?
- Only Txted AI lists a free plan. Paid plans start at $29/month for ActDeskAI and $12/month for Txted AI. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- Txted AI lists 15 the others don’t mention, such as Analytics, Auto-assign, Auto-reply, Contact form. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026 for ActDeskAI, Nov 7, 2026 for Txted AI; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026 for ActDeskAI, Nov 7, 2026 for Txted AI. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.