ActDeskAI vs Squire: AI Helpdesk & Chat
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Paid plans start at $29/month for ActDeskAI and $49/month for Squire.
- Squire lists 6 features ActDeskAI’s listing doesn’t mention, including Auto-reply, Email, Escalation.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Starter
- · 500 AI conversations
- · Auto-trains in 5 minutes
- · Basic analytics dashboard
- · Chat widget on storefront
- · Email escalation
- · Order lookup & tracking
Growth
- · 2,000 AI Conversations
- · Everything in Starter
- · Priority Email Support
Pro
- · 10,000 AI Conversations
- · Dedicated Ongoing Support
- · Everything in Growth
Starter
- · 100 billable conversations included.
- · All features & integrations.
- · Unlimited seats.
Growth
- · 400 billable conversations included.
- · All features & integrations.
- · Unlimited seats.
Pro
- · 1,000 billable conversations included.
- · All features & integrations.
- · Unlimited seats.
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureActDesk AI auto-trains on your Shopify store and resolves support tickets without human intervention. It reads your products, policies, and FAQs via the Shopify API. Before going live, a readiness scorecard evaluates the agent topic by topic so you see where it performs well and where it needs help. It handles order tracking, return eligibility, product questions, and shipping.
What if 60% of last night's support tickets were already resolved when you opened your inbox? Squire is AI customer support built on your actual store data. It reads real orders, tracking numbers, and your policies, then drafts or sends accurate replies across email, chat, Instagram, and Messenger. Start in manual mode: review every AI reply before it sends.
- Auto-trains on your products, policies, and FAQs — first response in 5 minutes
- Readiness scorecard — evaluates the AI topic by topic before it goes live
- Order lookup and tracking — answers "where's my order?" with real data
- Human escalation — routes complex issues to your team with full context
- AI drafts replies for order status, damage claims, and FAQs.
- Connect support email and storefront chat into one unified inbox.
- Use rules to choose when Squire auto-sends or keeps replies manual.
- Pulls answers from a simple knowledge base built on Shopify data.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ActDeskAI |  Squire |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ActDeskAI | Squire |
|---|---|---|
| App Store rating | Not published | 2.9 ★ |
| App Store reviews | Not published | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
ActDeskAI and Squire: common questions
- Is ActDeskAI or Squire cheaper?
- Paid plans start at $29/month for ActDeskAI and $49/month for Squire. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ActDeskAI lists 3 the others don’t mention, such as Help center, Live chat, Order tracking. Squire lists 6 the others don’t mention, such as Auto-reply, Email, Escalation, Rule-based triggers. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.