ActDeskAI vs SonicPad Customer AI Agent
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Only SonicPad Customer AI Agent lists a free plan. Paid plans start at $29/month for ActDeskAI and $20/month for SonicPad Customer AI Agent.
- SonicPad Customer AI Agent lists 2 features ActDeskAI’s listing doesn’t mention, including Auto-reply, FAQs.
Head to head
Starter
- · 500 AI conversations
- · Auto-trains in 5 minutes
- · Basic analytics dashboard
- · Chat widget on storefront
- · Email escalation
- · Order lookup & tracking
Growth
- · 2,000 AI Conversations
- · Everything in Starter
- · Priority Email Support
Pro
- · 10,000 AI Conversations
- · Dedicated Ongoing Support
- · Everything in Growth
Free
- · 3 Support pages included
- · Chat history for last 7 days
- · Up to 25 products
Basic
- · All support pages included
- · Chat history for last 60 days
- · FAQ, Polices or any document
- · Up to 100 products
Advanced
- · All support pages included
- · Chat history for last 90 days
- · FAQ, Polices or any document
- · Up to 250 products
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureActDesk AI auto-trains on your Shopify store and resolves support tickets without human intervention. It reads your products, policies, and FAQs via the Shopify API. Before going live, a readiness scorecard evaluates the agent topic by topic so you see where it performs well and where it needs help. It handles order tracking, return eligibility, product questions, and shipping.
SonicPad AI helps merchants reduce support workload by answering repetitive customer questions about products, policies and more — instantly and accurately. It automatically syncs store content and policies to train the assistant, enabling 24/7 self-service for shoppers and increasing customer satisfaction and conversions without additional staff.
- Auto-trains on your products, policies, and FAQs — first response in 5 minutes
- Readiness scorecard — evaluates the AI topic by topic before it goes live
- Order lookup and tracking — answers "where's my order?" with real data
- Human escalation — routes complex issues to your team with full context
- AI-powered Assistant: Answer product, shipping, and return questions instant
- Seamlessly sync your store’s products, collections, and policies to train the AI
- Easily enable or disable the AI assistant & personalize your desired experience
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ActDeskAI |  SonicPad Customer AI Agent |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ActDeskAI | SonicPad Customer AI Agent |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ActDeskAI | SonicPad Customer AI Agent |
|---|---|---|
| Free plan | Not listed | Yes |
| Lowest paid monthly plan | $29/month | $20/month(ahead) |
| Longest free trial | 7 days | Not listed |
| Plans listed | 3 | 3 |
Listing
| Measure | ActDeskAI | SonicPad Customer AI Agent |
|---|---|---|
| Shopify category rank | #266(ahead) | #268 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | May 6, 2026 | Oct 13, 2025 |
| Languages | 1 | 1 |
| Developer | Actdeskai | SonicPad AI |
FAQ
ActDeskAI and SonicPad Customer AI Agent: common questions
- Is ActDeskAI or SonicPad Customer AI Agent cheaper?
- Only SonicPad Customer AI Agent lists a free plan. Paid plans start at $29/month for ActDeskAI and $20/month for SonicPad Customer AI Agent. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ActDeskAI lists 1 the others don’t mention, such as Order tracking. SonicPad Customer AI Agent lists 2 the others don’t mention, such as Auto-reply, FAQs. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.