ActDeskAI vs Aiders: AI Email Support Agent
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 13, 2026.
The short answer
- Only Aiders lists a free plan. Paid plans start at $29/month for ActDeskAI and $59/month for Aiders.
- Aiders lists 10 features ActDeskAI’s listing doesn’t mention, including AI summaries, Analytics, Auto-reply.
Head to head
Starter
- · 500 AI conversations
- · Auto-trains in 5 minutes
- · Basic analytics dashboard
- · Chat widget on storefront
- · Email escalation
- · Order lookup & tracking
Growth
- · 2,000 AI Conversations
- · Everything in Starter
- · Priority Email Support
Pro
- · 10,000 AI Conversations
- · Dedicated Ongoing Support
- · Everything in Growth
Free
- · 100 inbound emails, once
- · AI email agent with order lookups
- · Every language, auto-detected
- · Spam filter
- · Tiered refund steps and store credit
Starter
- · 250 inbound emails per 30 days
- · Chargeback Shield
- · Everything in Free
- · Priority alerts (Email, Telegram, Slack)
- · Product catalog sync
- · Supplier masking and custom branding
Growth
- · 1,000 inbound emails per 30 days
- · API access
- · Advanced negotiation engine
- · Brand personality and custom tone
- · Custom knowledge pages
- · Everything in Starter
Scale
- · 5,000 inbound emails per 30 days
- · Dedicated support
- · Everything in Growth
- · Yearly billing: two months free
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureActDesk AI auto-trains on your Shopify store and resolves support tickets without human intervention. It reads your products, policies, and FAQs via the Shopify API. Before going live, a readiness scorecard evaluates the agent topic by topic so you see where it performs well and where it needs help. It handles order tracking, return eligibility, product questions, and shipping.
Aiders helps your team handle customer support email using your Shopify orders, tracking updates and store policies. Set your brand voice and refund rules, review conversations in one inbox, and take over when a case needs your judgment or pivot towards complete autonomous control. Tickets bring decisions to your team. Chargeback Shield flags risk signals in support emails for review.
- Auto-trains on your products, policies, and FAQs — first response in 5 minutes
- Readiness scorecard — evaluates the AI topic by topic before it goes live
- Order lookup and tracking — answers "where's my order?" with real data
- Human escalation — routes complex issues to your team with full context
- Answer order and delivery questions using Shopify data and tracking updates.
- Keep replies consistent with your store policies, brand voice and signature.
- Review tickets and approve order actions from your support workspace.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ActDeskAI |  Aiders |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ActDeskAI | Aiders |
|---|---|---|
| App Store rating | Not published | Not published |
| App Store reviews | Not published | Not published |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
ActDeskAI and Aiders: common questions
- Is ActDeskAI or Aiders cheaper?
- Only Aiders lists a free plan. Paid plans start at $29/month for ActDeskAI and $59/month for Aiders. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- ActDeskAI lists 3 the others don’t mention, such as Chatbot, Help center, Live chat. Aiders lists 10 the others don’t mention, such as AI summaries, Analytics, Auto-reply, Email. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 13, 2026; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 13, 2026. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.