Achille AI vs Notch – Customer Support Suite
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 21, 2026 for Achille AI, Oct 13, 2026 for Notch.
The short answer
- Notch lists 10 features Achille AI’s listing doesn’t mention, including AI summaries, Analytics, Escalation.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Pro plan
Free
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAchille automates your customer support end-to-end, not just the reply. Our AI executes real support workflows: understanding intent, retrieving order and return data, applying business rules, triggering refunds or follow-ups, and escalating only when human judgment is required.
Elevate your eCommerce customer support with our comprehensive service, combining AI precision and expert know-how. We take over your entire customer support operations, removing the complexity of dealing with multiple providers and simplifying your workload. Enjoy enhanced customer satisfaction, operational efficiency, and peace of mind, focusing solely on business growth.
- Automate most of your tickets with deterministic workflows, not random agents
- Deep helpdesk integration (Zendesk, Gorgias, Sunshine, etc.)
- 24/7 multilingual support, consistent across channels
- Brand, tone & policy control via explicit rules
- We'll take over your entire support - leaving you to focus on the business.
- Full customer service operations managed by AI and expert teams.
- Seamless integration with eCommerce platforms.
- 24/7 Fully automated chat - using your store knowledge, insights and products.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  Achille AI |  Notch |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | Achille AI | Notch |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 4 |
| New reviews, 28 days | Not enough data | 0 |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | Achille AI | Notch |
|---|---|---|
| Free plan | Not listed | Not listed |
| Lowest paid monthly plan | $39/month | No monthly plan listed |
| Longest free trial | 30 days | Not listed |
| Plans listed | 1 | 1 |
Listing
| Measure | Achille AI | Notch |
|---|---|---|
| Shopify category rank | #280 | #151(ahead) |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Jun 2, 2026 | Jul 7, 2023 |
| Languages | 2 | 1 |
| Developer | Achille AI | Notch |
FAQ
Achille AI and Notch: common questions
- What features does each app list that the other doesn’t?
- Achille AI lists 1 the others don’t mention, such as Response templates. Notch lists 10 the others don’t mention, such as AI summaries, Analytics, Escalation, Help center. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 21, 2026 for Achille AI, Oct 13, 2026 for Notch; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 21, 2026 for Achille AI, Oct 13, 2026 for Notch. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.