3Dsellers ‑ CRM & Helpdesk vs DeskWired
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 16, 2026 for 3Dsellers, Oct 13, 2026 for DeskWired.
The short answer
- Only DeskWired lists a free plan. Paid plans start at $25/month for 3Dsellers and $19/month for DeskWired.
- DeskWired lists 10 features 3Dsellers’s listing doesn’t mention, including Agent analytics, AI chatbots, Cart recovery.
Head to head
Helpdesk,Messages, Customer Service, Customer Support, Tickets
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Essential Plan
- · @ Mentions
- · Collision Detection
- · Inbox Rules
- · Order Actions
- · Reply to eBay Cases
- · Saved Replies
Professional Plan
- · Agents Insights
- · All features from Essential and:
- · Auto Messages
- · Auto Responders
- · Auto Translations
- · Feedback Reminder
Growth Plan
- · 30 Agents Included
- · All features of the previous plans + :
- · Dedicated Account Manager
- · Dedicated server
- · Lifetime History
Free
- · 1 seat
- · 50 conversations/month
- · Basic macros
- · Customer/order sidebar
- · DeskWired branding
- · Live chat widget
Starter
- · 3 seats
- · AI drafts included
- · AI summaries included
- · And many more
- · Basic automations
- · Custom widget branding
Growth
- · 10 seats
- · AI handoff summaries
- · AI tone rewrite
- · And many more
- · Everything in Starter
- · SLA workflows
Pro
- · 25 seats
- · AI-assisted response suggestions
- · AI-assisted support tools
- · AI-assisted workflow drafts
- · And many more
- · Customer context tools
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAt 3Dsellers, we have a wide range of integrations with popular eCommerce platforms, such as Shopify, Amazon, eBay, and more. With over 10 years of experience, we’ve helped thousands of online sellers grow their businesses. Our suite of tools includes an eCommerce Helpdesk, order management system, automated feedback and product review requests, and more.
Customer support works better when your helpdesk understands your store. DeskWired brings conversations, customers, orders, products and support workflows into one ecommerce inbox. Help shoppers with order questions, recommend the right products, manage email and live chat, and let Tip assist your team without getting between you and your customers.
- Centralized Helpdesk - Manage all your eCommerce customer support in one place.
- Email Templates - Respond faster with message templates.
- Auto Responder - Automate your workflow with auto responder.
- Auto Messages - Helps you stay in touch with your customers automatically.
- Real-time customer chat directly from your support inbox
- AI + human agent handoff for faster, smarter support
- Shopify customer and order context inside support workflows.
- Saved replies, routing, and support workflow tools.
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  3Dsellers |  DeskWired |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | 3Dsellers | DeskWired |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 3 | Not published |
| New reviews, 28 days | 1 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
3Dsellers and DeskWired: common questions
- Is 3Dsellers or DeskWired cheaper?
- Only DeskWired lists a free plan. Paid plans start at $25/month for 3Dsellers and $19/month for DeskWired. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- 3Dsellers lists 7 the others don’t mention, such as Agent avatar, Chat assignment, Email chat, Multi-language. DeskWired lists 10 the others don’t mention, such as Agent analytics, AI chatbots, Cart recovery, Chat buttons. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 16, 2026 for 3Dsellers, Oct 13, 2026 for DeskWired; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 16, 2026 for 3Dsellers, Oct 13, 2026 for DeskWired. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.