3Dsellers ‑ CRM & Helpdesk vs Desk360
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Oct 16, 2026 for 3Dsellers, Oct 13, 2026 for Desk360.
The short answer
- Only Desk360 lists a free plan. Paid plans start at $25/month for 3Dsellers and $24/month for Desk360.
- 3Dsellers lists 13 features Desk360’s listing doesn’t mention, including Agent avatar, Chat assignment, Chat flows.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Essential Plan
- · @ Mentions
- · Collision Detection
- · Inbox Rules
- · Order Actions
- · Reply to eBay Cases
- · Saved Replies
Professional Plan
- · Agents Insights
- · All features from Essential and:
- · Auto Messages
- · Auto Responders
- · Auto Translations
- · Feedback Reminder
Growth Plan
- · 30 Agents Included
- · All features of the previous plans + :
- · Dedicated Account Manager
- · Dedicated server
- · Lifetime History
Basic
- · 1 Product and 1 User
- · Email Integration
- · In-App Message Box
- · Live Chat
- · Quick Answers
- · Tag Management
Business
- · API
- · Basic Plan +
- · Group Management
- · Mobile App
- · Mobile App Store Review
- · More...
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every featureAt 3Dsellers, we have a wide range of integrations with popular eCommerce platforms, such as Shopify, Amazon, eBay, and more. With over 10 years of experience, we’ve helped thousands of online sellers grow their businesses. Our suite of tools includes an eCommerce Helpdesk, order management system, automated feedback and product review requests, and more.
- Centralized Helpdesk - Manage all your eCommerce customer support in one place.
- Email Templates - Respond faster with message templates.
- Auto Responder - Automate your workflow with auto responder.
- Auto Messages - Helps you stay in touch with your customers automatically.
- Real-time support to customers
- Personalized live chat widget
- 360-degree customer support platform
- Integrates quickly with Shopify
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  3Dsellers |  Desk360 |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | 3Dsellers | Desk360 |
|---|---|---|
| App Store rating | 5.0 ★ | Not published |
| App Store reviews | 3 | Not published |
| New reviews, 28 days | 1 | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
FAQ
3Dsellers and Desk360: common questions
- Is 3Dsellers or Desk360 cheaper?
- Only Desk360 lists a free plan. Paid plans start at $25/month for 3Dsellers and $24/month for Desk360. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- 3Dsellers lists 13 the others don’t mention, such as Agent avatar, Chat assignment, Chat flows, Cross-sell. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Oct 16, 2026 for 3Dsellers, Oct 13, 2026 for Desk360; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Oct 16, 2026 for 3Dsellers, Oct 13, 2026 for Desk360. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.