11xsales AI Chatbot Live Chat vs ShopAI Assistant
Two Shopify apps, side by side: detected stores, momentum, reviews, plans, listed features and who runs each. Store counts as of Nov 7, 2026 for 11xsales AI Chatbot Live Chat, Oct 14, 2026 for ShopAI Assistant.
The short answer
- Both list a free plan. Paid plans start at $79/month for 11xsales AI Chatbot Live Chat and $9/month for ShopAI Assistant.
- 11xsales AI Chatbot Live Chat lists 6 features ShopAI Assistant’s listing doesn’t mention, including Chat assignment, Discounts, FAQs.
Head to head
Momentum
New reviews each month
Review pace is the clearest public read on how fast an app is winning new merchants.
Free
- · 1 store and 1 team seat
- · 50 AI replies a month
- · 500 knowledge pages
- · No card needed
Starter
- · 1 store and 3 team seats
- · 1,000 AI replies a month
- · Corrections to train answers
- · Daily store re-scans
- · PDFs and documents
Growth
- · 2 stores and 10 team seats
- · 4,000 AI replies a month
- · AI-offered discounts
- · No 11xsales.ai branding
- · Product-page widget and AI search bar
Scale
- · 5 stores and unlimited team seats
- · 8,000 AI replies a month
- · Expert AI model
- · Git and database sources
- · Priority support
Free
- · 100 AI messages/month
- · Add to cart & checkout in chat
- · Basic analytics
- · Multi-language support
- · Product search & variant selection
- · Real-time inventory tracking
Starter
- · 500 AI messages/month
- · All free features included
- · Live chat support
- · Order tracking in chat
- · Up to 20 FAQs
- · Up to 500 products
Growth
- · 2,000 AI messages/month
- · All starter features included
- · Lead generation support
- · Smart reorder suggestions
- · Up to 1,000 products
- · Up to 50 FAQs
Pro
- · 5,000 AI messages/month
- · AI-driven rules and workflows
- · Advanced AI conversations
- · All growth features included
- · Priority support
- · Trigger-based automations
Coverage counts what each App Store listing names. Every feature, checked off app by app, is in Shoplist.
See every feature11xsales adds an AI sales assistant to your store. It reads your products, variants, stock levels, pages and policies, then answers shoppers in the chat: sizing, shipping, returns and product comparisons. It recommends products from your catalog, builds a cart in the chat and sends the shopper to your Shopify checkout. It looks up an order's status when the shopper gives the order number and checkout email.
ShopAI Assistant transforms e-commerce with intelligent automation. Shoppers get 24/7 AI support to search products, select variants, and checkout instantly. Live agent chat stands by for complex queries. Beyond sales, it captures leads and automates workflows with AI-driven rules.
- Answers from your own products, stock levels and store policies
- Product cards and add to cart in the chat, then Shopify checkout
- Order status lookups with the order number and checkout email
- Hands chats to your team with the full conversation when needed
- Natural product search using customer-friendly chat
- Easily select size, color, and variants in chat
- Send pre-filled Shopify checkout links instantly
- Add or remove products from cart through chat
All the numbers
Every figure, side by side
A green dot marks the app ahead on a measured figure. Estimates, gaps and apps that leave no storefront trace never take the lead.
Adoption
| Measure |  ShopAI Assistant | |
|---|---|---|
| Detected stores | Not published | Not published |
| Net store change, 28 days | 0 | 0 |
| Stores added, 28 days | Not enough data | Not enough data |
| Big-brand share | Not enough data | Not enough data |
| Top store categories | Not published | Not published |
| Top store countries | Not published | Not published |
Reviews
| Measure | ShopAI Assistant | |
|---|---|---|
| App Store rating | Not published | 5.0 ★ |
| App Store reviews | Not published | 2 |
| New reviews, 28 days | Not enough data | Not enough data |
| Reviewers a year or more in | Not enough data | Not enough data |
Pricing
| Measure | ShopAI Assistant | |
|---|---|---|
| Free plan | Yes | Yes |
| Lowest paid monthly plan | $79/month | $9/month(ahead) |
| Longest free trial | 7 days | Not listed |
| Plans listed | 4 | 4 |
Listing
| Measure | ShopAI Assistant | |
|---|---|---|
| Shopify category rank | Not enough data | #477 |
| Shopify App Charts | Not on this week’s charts | Not on this week’s charts |
| Built for Shopify | No | No |
| Launched | Nov 6, 2026 | Jul 24, 2025 |
| Languages | 1 | 1 |
| Developer | 11xsales | Webewox |
FAQ
11xsales AI Chatbot Live Chat and ShopAI Assistant: common questions
- Is 11xsales AI Chatbot Live Chat or ShopAI Assistant cheaper?
- Both list a free plan. Paid plans start at $79/month for 11xsales AI Chatbot Live Chat and $9/month for ShopAI Assistant. Shoplist compares base prices only between monthly plans in the same currency; usage charges and annual plans vary, so check each plan’s limits.
- What features does each app list that the other doesn’t?
- 11xsales AI Chatbot Live Chat lists 6 the others don’t mention, such as Chat assignment, Discounts, FAQs, File upload. ShopAI Assistant lists 3 the others don’t mention, such as Chat buttons, Upsell, Welcome messages. A feature missing from a listing may still be supported; this compares what each App Store listing says.
- Where does this comparison’s data come from?
- Shoplist crawls Shopify storefronts to detect which apps each store runs, and reads each app’s Shopify App Store listing for reviews, pricing, features and integrations. Store counts are as of Nov 7, 2026 for 11xsales AI Chatbot Live Chat, Oct 14, 2026 for ShopAI Assistant; estimated figures are labeled.
How Shoplist compares apps
Store counts come from Shoplist’s crawl of Shopify storefronts, which detects the apps each store runs; they are as of Nov 7, 2026 for 11xsales AI Chatbot Live Chat, Oct 14, 2026 for ShopAI Assistant. Reviews, ratings, plans, features and integrations come from each app’s Shopify App Store listing. 28-day figures are labeled when estimated, and a figure that is missing or estimated never decides who leads. Read the methodology.