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Boll & Branch, facing a surge in demand, required rapid scaling. Our solution involved implementing an advanced ERP integration to enhance operations and improve customer experience. This strategic integration enabled Boll & Branch to achieve an impressive 430% revenue increase, exceeding $100 million, demonstrating that business growth and sustainability can coexist harmoniously.
RUDSAK encountered challenges with omnichannel order management, leading to stock discrepancies and customer dissatisfaction. Diff developed an Order Management System (OMS) that integrates with Microsoft AX for seamless inventory management across 23 stores. This initiative streamlined both the shopping experience and operational efficiency, resulting in a 53% reduction in delayed orders, labor cost savings, and a notable enhancement in customer satisfaction.
Diff transformed Sakara Life into a $150M/year subscription powerhouse, boosting subscriber growth by 233% and achieving a remarkable 26x revenue increase. By leveraging Shopify's API and implementing custom integrations, they enhanced the user experience with features such as scheduling, substitutions, and add-ons, facilitating nationwide expansion and providing operational flexibility.
Diff supported Giant Tiger's significant transformation by completely replacing its end-to-end technology stack and replatforming to Shopify. We implemented middleware solutions alongside a portal for in-store pickup, pick & pack operations, and shipping integration, effectively tackling challenges such as Buy Online, Pickup In Store (BOPIS) and geo-localization. This comprehensive overhaul not only modernized operations but also significantly improved the customer experience, heralding a new era in discount retail.
