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RUDSAK: Enhancing Omnichannel Order Management and Customer Satisfaction

Expert

Diff a VML Company

Client

Rudsak

Category

POS setup and migration

RUDSAK encountered challenges with omnichannel order management, leading to stock discrepancies and customer dissatisfaction. Diff developed an Order Management System (OMS) that integrates with Microsoft AX for seamless inventory management across 23 stores. This initiative streamlined both the shopping experience and operational efficiency, resulting in a 53% reduction in delayed orders, labor cost savings, and a notable enhancement in customer satisfaction.