Reviews for REVIEWS.io Product Reviews

Really great straightforward app with caring customer service. They keep helping me and I am very appreciative.

There are some limitations with the app in terms of automations, but customer service is really helpful and always available.

Pladra

2021-11-03

United States

We love Reviews.io- makes it so easy for our customers to leave reviews, which are really important to our business. The backend of the app is also really clear and makes it simple to make changes.

Update: I’m removing one star. I’ve integrated with klaviyo but overall for an app I paid $55 a month. There are way too many bugs to fix. US isn’t seamless and it’s annoying. Australia and UK support are very helpful. Special mention to Alice, Cameron and Andrew. Currently testing klaviyo dynamic link so we’ll see. Set up is a breeze and so far so good.

Easy to install, operate and integrate with other Shopify applications, plus the support team is always responsive and helpful.

This app has one of the best customer service I've experienced. Nancy and Amador were great and helped me a lot. They respond within minutes and actually step in and fix things for you. I also like the awesome widgets available, the features and the UI. Highly recommend!

Eine App die alles in einem hat. Shop und Kundenbewertungen! Wir haben lange nach so einem Setup gesucht und sind so froh mit Reviews.IO etwas für uns gefunden zu haben! :) Tolle Beratung und einfach nur ein tolles Setup. Kann ich zu 100% weiterempfehlen :)

Super Kundensupport und sehr intuitive und einfache Oberfläche, in die man sich schnell einarbeiten kann. Dazu super Integrationen wie z.B. mit Klaviyo!

The product is great but the customer service is truly next level. If you are looking for a reviews app then you won't be disappointed with reviews.co.uk

Honestly, not only is this the best review app on the market, the customer service is impeccable. I am based in Australia and no matter what time I need support, there is someone available to help. I am a big fan of Reviews.io!

Best Review App on Shopify! Support is incredible, The team is making everything possible. PS:Shane is a legend.

Reviews.io are superb. Incredibly helpful team who respond to any query instantly, developers who are also very talented. Cannot recommend highly enough.

reviews.io is by far the best reviews app out there. We really did a lot of research before we decided for reviews.io, but I am so glad and thankful we did. We have more than 10 stores overall and switched all of them from judge.me to reviews.io. The integrations also with other apps such as Klaviyo and many more are super smooth. Most of all we appreciate the support, and the transparency of reviews.io in general. We only found out later that this is not necessarily the case with most platforms on the market. reviews.io became much more than just a reviews platform, just features like video reviews are so powerful, as we can also use user generated content in ads, e.g. and also started using other tools such as fullpicture.io which is also powered by reviews.io

Famme

2021-10-15

Denmark

This app might work for some people. But here are some things that did not work for us: 1. Much slower help from support than other comparable apps 2. Bad defaults for us 3. No way to upload images from website So cannot recommend them for our use case. But support is polite, though not as fast at install as other apps. Also brought in the whole Jquery library just for a widget, seems overkill.

Love Cocoa

2021-10-12

United Kingdom

We moved across to Review.io and have been super impressed with the whole team. The reviews software is really great and excited to see the development of a number of new products they are bringing out.

The setup was quick and easy. Also the support offers fast and competent help with questions and problems. Thanks to Carlus at this point! I can recommend the app to other stores.

We're happy we chose reviews.io! Their support is outstanding, Carlus Buchanan and Shane Forster always respond in the same day and get all issues solved in no time. Great job guys!

I needed help setting up my account with this company and Glen has been amazing helpful with me, answering all my questions and sorting the matters. I'm all set up now and just waiting to build up a nice reputation, thanks to Glen!! Very good and prompt service from all the team anytime it was needed. Happy to start working with them!!

The best review app I've come across. The customer service is second to none. Always on chat, phone if you need, and help you do everything from setting up your reviews on-site, to building email funnels with you and everything in between that you need to make this process work! Thank you so much Cam, Kehan and Cole. All your help is greatly appreciated. MOVE TO REVIEWS.IO RIGHT NOW. I have with both of my e-commerce businesses.

Great tool and highly recommended. We are using this tool to get Company Ranking, Product Review, and Local Store Ranking. The tool is integrated with Shopify and will allow us to integrate other channels via API. Their support team is outstanding. They give solutions to all requests and set up everything in no time.

Update 10-4-21 Someone else reached out and made it right. Had the widget installed, confirmed which one to install on, confirmed it was installed on theme named. It's much appreciated. Summary: Since I've been using Shopify for 5+ years, it's appears to be standard practice that when another company does an install, they make a copy of the current them and rename it with their name "Brian App name of theme." They do not go and give it a random name let alone a name it after a theme that was deleted from Shopify. It isn't about the $99, it's the priceable. The Details: I installed the app, attempted to use the auto install and it didn't work. Given Shopify has had a recent update to themes, no worries. Sept 1st. I reached out to support and they had someone to install the widgets on my site. Sept 2nd support said they would install the theme. Awesome!!!! Sept. 9th they install the app again, I didn't catch the email and reply no problem, we'll install the app. Sept. 14th App not installed but customer service said hey we got your back, it hasn't been installed but still working on it. The issue is taking longer than expected. Awesome, aware but still working on it! In the process of this going on, I noticed Shopify made updates to the way themes work and redownloaded my theme. I started to edit the them based on the way new themes work. Some date in-between the install was done. Sept. 25th I finish the new theme and publish to live. I delete the Theme named with 9-5-21. The current theme name is 9-25-21 (my way of record keeping). Sept 27th. Msg from Support "Hello Brian! Ticket #3843 Our developer was not able to find the theme our auto-installer would've created, so they have duplicated your live theme and renamed it '[REVIEWS.io] Prestige 9-5-21 - Dirty', and installed Polaris and Rating Snippet in there. You would need to publish this theme if you are happy with it. Please review it and let us know if you have any questions or concerns, Have a great day!" My reply "Yeah, I saw it well after I had built out a new theme due to the recent updates. My page doesn’t appear to be showing reviews and I had the auto install run." Them: So you need to install again. Me: Yes, please. Them: can you confirm the exact theme these need to be installed for? Me: A copy of the current theme is fine. I want to point out the current name of my theme is named with 9-25-21. There is a new theme with a date of 9-5-21, which I deleted as that isn't the correct theme (I thought maybe I didn't delete it the other day). Sept. 28th Them: The developers have now reinstalled for you Me: I do not see where they installed it. [ I check my current theme, along with not seeing a new copy of the live theme with a 9-25-21 date]. Me: When I wrote in, I stated it was installed on the wrong theme. I need it installed on the current theme. I deleted the one titled Dirty and awaited an install. Today, I saw "dirty" was back when I had already deleted it. So did they install again on dirty or did my 2nd request get 100% missed? Them: No we installed on a copy of the current theme. Me: You're telling me your Dev team made a copy of my current theme named Prestige Live 9-25-21, and renamed it to Reviews.io Prestige 9-5-21 dirty" and installed??? Them: Yes. So if you want to install again it will be $99.

I found the app itself did not provide sufficient guidance on how to use it with Shopify and didn't realise there was different code for using widgets until I contacted support. 5 stars otherwise. (I did not use the auto-install feature, but installed the code myself so cannot comment on that part) However, on both occasions I contacted support, they were very helpful and I am pleased with how things are going. In a short amount of time, rich snippets and our Reviews.io business profile appeared in Google SERPs so Google does clearly value the service provided by Reviews.io.... but what I love the most about this platform is that I get to own my business' reviews and do what I want with them... unlike another well known reviews platform.

Only done the onboarding so far but the service is incredible and everyone is super helpful. The integration with other apps works perfectly fine and I'm looking forward to having review.io live!

I would highly recommend reviews.io. They have plans suiting all scales of business with an excellent and prompt support team. Cameron is a great asset to the company as well. He was super helpful with all things from providing us the best suited plan to its implementation on the account. Must have!!

Learning this platform with so easy. Thank you, Carlus for the assistance with Keto Pint's account.