Reviews for REVIEWS.io Product Reviews

Fast respons time from the customer support!

Happy with Reviews.io. Their support is always helpful and we've never had any issues when implementing the reviews on our site.

Beware when you go to cancel the service, you have to go and check your email which it doesnt let you know was even sent to then double opt out of their service. When I brought up this scammy slimy move they said they wouldnt even refund it unbeknownst they kept charging me month to month. Had to dispute them with my credit card. Terrible business practice and they were also no help with install. Very pricey.

We appreciate Trilok's assistance with the setup—he was extremely helpful.

Early days, but so far I'm really impressed with Reviews.io and their Shopify integration. We used to use TrustPilot, but having had year upon year of ridiculous price rises, no feature development and poor customer service, it's refreshing to have lots more features, for less money, and also better support and service. We have our reviews set to send 7 days after customer orders are marked as delivered and customers can leave photo and video reviews. Simply excellent.

Have been with Reviews.io for many years now and veyr happy. I'm moving my website to Shopify and was having some teething problems with a couple of Reviews.io widgets. I contacted them and was quickly connected to someone who went into my website and sorted out putting in the Reviews widgets correctly. Their website was also very clear and useful as well for helping me integrate the Reviews.io widget on my new Shopify site.

We just started with reviews.io and Maddox is a great support for our setup as we have a few questions and he has a strong knowledge:)

I have contacted the support team several times for queries and have always received a quick response or help/support. Can recommend the tool at any time!

Stella support from the team on chat and the on-boarding. App is incredible and the features endless! Love the growth possibilities. Shout-out to Trilok on Chat and Jake Rigney

Awesome app, great support! Love the features!

Jenson was very helpful with regards integration

Been using reviews.io for over a year, really like the platform and the way it integrates. team is really good and helpful. Solid overall, well worth it.

Maddox from customer support was super helpful, the design team adhered to all of our needs and solved a complex issue.

Great fast live chat help - makes a huge difference when you're in the zone setting something up.

Great app! I have been using Reviews.io for a while now and just opened it up on another store. Their support is great and the tech is great as well.

Valley Eyewear

2025-04-15

Great service - Trilok was super helpful

I had trouble with the app, but Maddox quickly helped me solve the problem. Tech support is GREAT! Thank you!

Easy to use, good support and cheaper than Trustpilot

We have been using REVIEWS.io for some time and the portal has developed a lot. We recently migrated the website from Magento to Shopify and the migration and integration was straightforward. The support is excellent. Maddox resolved a recent issue promptly. We would have given 5 stars not 4 if it wasn't for the recent near doubling of the price. That said it is still way better value than Trustpilot and I understand a lower cost plan is on the way.

Their customer service is extremely slow. I downloaded the app and selected the highest-tier membership, which came with a 14-day trial. However, after installing the app, I realised that there are additional membership tiers beyond the one I chose on their website- not on shopify. It means some key features require even higher payments. I could accept that part, but when I tried to upgrade my plan through their customer support, they couldn’t take timely action. As a result, by the time they responded, my 14-day trial had already been reduced to just 8 days. Hi there, I am sorry to hear about your experience with the REVIEWS.io app, and you feel as though you did not receive a sufficient level of support from us. We take your feedback seriously and continuously work on improving this. I have looked into your chat with our customer service team, and it looks as though we resolved your query regarding upgrading within 24 hours. Unfortunately, our support team do not have the capabilities to switch plans from Shopify billing, which is why we needed to pass this to our billing team, who act as swiftly as they can. If there is anything else you need at all, please do not hesitate to reach us via live chat.

Generally a good tool with nice extras. Great support (today from Won).

I was helped quickly and the problem was solved in a few minutes. Mr. Abuzar is a very competent and helpful employee. Thank you very much!

Great customer service team. Really go above and beyond! Special thanks to Trilok :)

Just excellent compared with previous review companies. From signing up, they have fully supported me step by step to the point where within 2 working days, I've had all my reviews imported and I'm live.. So far, and excellent company.

Eine gute App die alles relevante anzeigt und eine einfache Integration mit allen gängigen Themes hat. Vielen Dank auch an Maddox, welcher mit nochmal mit dem Code geholfen hat.