Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.

TicTac adds three conversion tools: countdown timers (product pages, cart, header, announcement bar), a free-shipping progress bar, and Cart Boost - upsell popups triggered when a shopper adds a product to their cart. Cart Boost creates real Shopify discount codes and tracks revenue attribution per line item. Run A/B tests with up to 26 variants. AI generates full campaign drafts from your store data. The dashboard tracks impressions, CTR, and AOV impact.

From delivery to re-discovery to returns and exchanges, Route protects brands and their customers with licensed package protection, returns and exchanges, fast issue resolution, package tracking, cash back loyalty discounts, and product recommendations. Route helps brands consistently deliver premium post-purchase experiences that lead to higher customer retention and profitability.