Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.

Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules.

Show every visitor the right version of your store. Orbe is a Shopify geolocation app: it detects each shopper's geo location by IP and browser language, then recommends the right country, language, and local currency. A customizable geolocation app in different languages for Shopify Markets, Global-e, and expansion stores, built for country redirect. A country selector and language selector let shoppers switch country, language, or currency anytime.