Reviews for Zapiet ‑ Pickup + Delivery

This is our second site we have installed this app and it's working without any issue. Great app and amazing support. We wanted some customisation and Andy and his team made it work like a charm! Thank you guys! Keep up the good work.

I cannot process any orders due to bugs from this app. Do yourself a favor a DO NOT download this app. Not even for the 14 day trail, once you delete the app you still wont be able to advance from the shopping cart.

App has plenty of integrations and settings to make your store run like you are a big enterprise. Since COVID, and an increase in many online stores' traffic, this app has had some issues which have been frustrating, but was just assured from top-level that they are working around the clock to make everything better. I believe it, and hope that things do get better soon. Happy to 5 star this when it's clear issues will be rare to non-existent.

I am a web developer helping my client, who runs a local bakery, switch over to Shopify. This app has all of the features we needed for local delivery and pickups. I had an issue with the maximum radius not working and Aaron at customer support helped me out. Even though customer support is only through email, Aaron got back to me within 24 hours AND it was on a weekend. (Thanks!) One thing I have to say is that it is a bit tricky to set up, but the app company Zapiet seems to be updating the app consistently and I am hopeful that this is a great fit for the bakery. We are launching this week!

Good initial idea but very bad implementation. There are always new bugs. Since today, the delivery date/time requested by the customer is no longer added to the order. I have to develop patches to fix the errors in the Zapiet application! ZAPIET IS UNRELIABLE!

Great app and awesome support when we need it. Thank you! Ran into a couple of issues but support was able to fix it quickly.

We needed the possibility to let our visitors/customers to choose pick-up or delivery, as well a date and time slot. It was an urgent need. Although it is very busy in these difficult times we really had the best possible support. So in our opinion a 5 STAR APP! We had some issues in the beginning, but they where solved really quick and the app gives us all the possibilities we need (and more).

This app enabled us to model our store's delivery range and schedules, which consist of a few dozen postal codes, and a few hours on a few days per week. It enabled us to block transition from Cart to Checkout until the customer specified an accepted Postal Code and chose a delivery timeslot. It also met the extra challenging constraint of being compatible with a Subscription app. In fact, Zapiet support recommended the app (Bold Subscriptions) in response to a support request. We're VERY pleased. Thank you. Oh, and your on-web documentation is superb, and so is your support by email.

The app has all the necessary functions it should have for store pickup & delivery service. However, the app has quite a bit of glitch depending on a customer's browser & the customer service team is very slow to fix the issue.

Aaron the specialist helped me config the app and build a smooth checkout user experience based on complex pickup and delivery logic. Thank you Zapiet!

Upon install seemed like it would work great and do what I needed. I am transitioning my business online and can only deliver within a certain radius. I installed and set everything up and when I put a zipcode in the homepage validator it pops up fine per my requirements however, once I get to checkout if I change the address I can still make the purchase even though it is outside the delivery range. Reached out to support and they requested access to my account and I have yet to hear back from them after asking for an update three times. Seemed promising but support is not helpful at all, seems they try to make contact to make it seem like they are resolving your issue only to leave you high and dry.

Nous avons ajouté cette application à notre eshop pour pouvoir paramétrer au mieux nos livraisons & click&collect, la mise en route a été un peu laborieuse (ce qui explique la note, si j'vais pu j'aurais mis 4,5 ;) ) mais à chaque fois que nous avons eu un problème ou une question nous avons rapidement reçu aide ou réponse, et une fois que tout est fonctionnel l'app est juste top !

Great app and great support - they even customised part of my theme for me! App does exactly what I needed it to do. Great support from Ismail and others. Thank you

I understand that due to the current climate, support staff is overwhelmed. We have had nothing but issues since we installed the app and very little service to help fix the issues. We recently designed a new theme for our store and the integration with Zapiet was unsuccessful. These apps must offer phone support to resolve issues! An email exchange is far from helpful.

Great app with great support from the team at Zapiet. Keep it up guys!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

If I could give this app Zero I would. The app broker our store - check out button started to fail. We reached out to the Zapiet support which took a few days to respond to ask for collaborator access. They received the access within 10 minutes and after that we never heard from them again, we followed up with them for 5 days until we decided to delete the app and request a refund. I do not recommend this app or Zapiet service.

Gives me the control I need with pickup, delivery, lead times, etc. Support has helped me on multiple occasions!

Honest review: The platform works great if you use it "as is". Unfortunately there is no technical support number to call and all correspondence is done via email. We finally received support from someone named Sam and he/she was awesome because Sam addressed all the issues as opposed to looking at one support ticket and telling us to file a new ticket for the other issues. It only makes sense that all the issues are addressed because the app is unusable otherwise. Out of the box the app had bugs but Sam fixed them all for us and emailed us when he/she completed each milestone issue in a 4 hour window. This is the tech support we were waiting for. I do recommend this plug in from Zapiet. It is a good solution for restaurants.

App worked well when it did, I have tried on numerous occasions to get help from Zapiet and nobody has ever contacted me back. I am very embarrassed to run my business this way. A lot of unhappy customers, loss of sales and loss of money due to giving a large amount of refunds back to the customers. I like the app but just want it to work for me. I understand that these are tough times but we are all going through them as well. Shame on you Zapiet.

I needed to separate out products that could ship from products that were only for store pickup. This app works perfectly for that. And Robert was a big help with a few tweaks I wanted. I highly recommend Store Pickup + Delivery. Will Miller

I am so glad that our team found Zapiet Store Pickup and delivery, we had a great experience with the support team as we needed to get in touch with them frequently. This isn't reflective of a poor product but of a more complicated use case on our end. The app is straightforward and powerful and has been absolutely integral to launching our store's e-commerce. Without an app like Zapiet making it all possible, we would be stuck with Squarespace. Thanks to Zapiet and Zapier we have been able to streamline our ordering process reducing the time required to arrange one order from over an hour to a matter of seconds. Absolute 10/10 recommendation for Zapiet.

This app has been instrumental in our shift from an entirely in-person retail experience to a more diversified model (thanks to COVID-19). It takes considerable time to ensure that you have it configured just right --and it might not necessarily do everything the way you want-- but it's key that you take the time to understand it and test it after configuration. It's not safe to assume that the way you want something to work/function is always the 'best' way, so keep an open mind about customer workflows. After five weeks of use, this app has been a game-changer for our business. Also, the customer support team has been very helpful on a number of questions.

Getting the configuration to work properly is tricky. However, a great support team is there to back you up. It would be nice if the documentation were more clear for DIY. For what the app does, it seems like the price is a bit high, but it certainly solves a big problem out of the box. Don't try to set it up yourself, add their support staff as a collaborator and get their help, it will save you tons of tears and time.

As others said, support/any communication with this app is non-existant. 14/05/2020 -Edit: Support has been much more responsive and helpful once contact with the company was established- That would not be an issue if the knowledge-base covered all its issues and people could just do it themselves. The app has been successfully installed and is "working" indeed. That is the postcode widget works, the checkout works and the delivery zones and rates work. The annoying zapietld can be removed(for the customer but not the admin in the orders page) and the app can be integrated onto any theme following their instructions easily. Awesome on the front end! But, and that is a huge BUT what about the backend? EDIT: Retracted Point 1, this was an error due to the accelerated checkout. All the orders appear when the accelerated checkout is disengaged. This could indeed be found in their knowledge-base but was not part of the setup process. 1) Orders DO NOT appear in the App Dashboard, they do only if and when they feel like it! Managing orders by date & time to be delivered(rather than created) becomes impossible because from 10 live orders you might get 5 or 6 of them to appear and the rest are somewhere in outer space, never to be seen again. This makes the app kind of useless for its intended purpose. As staff cannot use this app to manage the orders from the app backend. You might think that one of the other Print or Order management apps could perhaps take over and simply use Zapiet as an in-between but after trying them all I must report that none of them have the functionality to sort orders by the delivery date and time that Zapiet has fed into them. They are there as notes though. This really puts us in front of a wall as fast-paced environments require fast-paced and reliable software to be able to keep up. 2) Date Format, Zapiet passes all orders in this format YYYY-MM-DD, which is not very convenient in the UK, this may not be a problem for low volume store with few orders but for bulk orders it opens itself up for a lot of mistakes to be made. Funny that in 2020 software still struggles to give the user the option to see the date format in his/her own preference.

We've used this app since day one for our pickups and delivery options. Now with the COVID-19 restrictions, we have had a relatively seamless transition into the world of contact-less commerce. Great support. Great app.