Reviews for Zapiet ‑ Pickup + Delivery

I used this app for Local Delivery, It had almost all the features that I needed except one small feature to select a region from a dropdown list instead of typing the exact postal code or city name etc. Other than that, the App is simply great and saves you a lot of time. Support is very nice, Pamela Toni was great to answer all my queries and provided me much needed assistance. She made me love this app. :)

So far, we love this app! The support has been amazing to work with, specifically Aaron and Seth! The documentation provided has been super beneficial, as well! Look forward to continuing to use the app!

Installed (using automatic option) and not showing on the store. Any idea why? I've noted 3 stars cause I've seen it's working in other stores. Would definitely update the review once I make it work on mine. Probably Im missing out on something

Very helpfull support and documentation. So far I have no complaints. Is working as it should in all funcionatilities.

Love this application, it has been running our business for the last 4 months. Any technical problems are resolved very quickly, our last support ticket was sent in and we received a response and resolution within 15 minutes. Thank you Stephane!

The after sales support from the staff at Zapiet was first class. They were so quick and helpful, and fixed my issues in no time at all. This app has transformed our online presence, and allowed us to introduce home delivery to our customers in a timely and efficient manner. Cheers team!

Incredible support! The team at Zapiet have been quick and thorough in sorting any issues (mostly caused by me not setting the app up quite right!) - they've got me up and running with no problems at all. Sebastian was particularly wonderful! Thanks guys :)

VERY unstable - I'm completely dependent on this app working for my business. One day of the trial left and it's not clear this is going to work for me. The interdependencies between both of their apps and Shopify make it a very volatile work environment. Working with the same tech support person has been impossible with the time change - and where one agent leaves off, the next one has to pick back up. At this point my site is NOT functioning and creating terrible confusion for my customers and I am unable to reach anyone for help. So disappointed.

Great and fast support !!! They help me fix the problem right away. I would suggest using the app for the best customer service.

I reached out for help regarding some confusions I was having setting up my local delivery and pickup rates. Aaron League helped me to solve my issues. He provided in depth explanations as to why I was having issues and how to fix them and was prompt in his responses. I had been attempting to resolve these issues on my own for over a week and within 24 hours he had fixed the for me including coding in my own theme, shipping rates, and fixing issues on my products. I am sure he went above and beyond his job to help me with my store and I am truly thankful. Thank you so much, I couldn't recommend this app more.

I am recently using this app to set up my delivery and pick up system for a new website. Each member of the customer support has been very helpful so far and are doing a great job so you can run your website smoothly. Very reactive and professional!

Great app and even better service. Had an issue getting it working with my cart and support had it fixed in no time.

The best customer support on the app store. Zapiet delivers everything they promise and more. I'm not tech savvy, so they went in and cleaned up some nasty old code on my site. If I could give them 10 stars I would.

I've been using this app for several months now. The two things I like best about it are the responsiveness of the support team and the frequent upgrades to the app's functionality. A lot has improved since I started using the app. It has a lot of flexibility built in and is pretty easy to use. I've also explored other apps that serve the same purpose and found Zapiet's to be far and away the best in terms of customization. The app design is well suited for a food business like mine.

This app has functions that are more advanced than other delivery/pickup apps but the unreliability and unstableness of this app means I have to give it a bad score. Negative Reasons: - Variable and slow loading times across the back end including settings and delivery tabs. - Customer Support is slow to reply. - Their servers went down on the 7th of July, 2020 and the entire business model for our company got screwed with logistics and delivery. (Made checkout impossible, meaning my ads across social & search had to be shut down, lest we drive traffic with 0 conversions) - The app has variable loading times and is sometimes slow and sometimes average (no consistency) - My company drives 20-50k a day and with these errors, our sales have been vastly affected and the opportunity losses have been massive with all these errors and server downtimes. Suggestions to Zapiet Team: - Get a proper server host that won't go down and affect all your clients. - Get some more customer service people to account for international clients or don't market this app internationally if you can't support the clients you charge. - Fix your app errors and glitches before putting it on the market in such a faulty form.

Several issues that I can't seem to get any support for. Days between replies or sometimes no response. App continues to degrade. Someone at shopify needs to step in. They have to fix the issues or be removed. Countless hours of time wasted dealing with them and errors in orders they create. Third request for support as the app keeps going down. It takes days if not weeks for a response just to be told "we don't see the issue." Last chance to save me as a customer before I delete your poorly supported app.

Great for when you offer an array of things like delivery, shipping, and in-store pick-up, like our store does. Their app handles it all.

Had an issue and zapiet fixed it. Called me frantically to apologize. This means everything as a small business owner. If they can resolve small bugs they will have (5) stars.

Zapiet’s Store Pickup + Delivery app has allowed us to offer a much wider array of products and services to our customers. Having the app running on our website when the pandemic hit saved our business. With only a couple quick configuration changes, we were able to seamlessly transition to curbside pickup & expanded local delivery - successfully moving the bulk of our business from our retail storefront to the website, overnight. Zapiet’s tutorials & help center are great for setup and troubleshooting, but in addition to these comprehensive resources is an excellent support team. They are quick to respond, incredibly knowledgeable, and happy to help. I’ve had the pleasure of receiving assistance from Sebastian on their support team on multiple occasions. He stands as an example of the best in customer service out there. He has not failed in solving each of my issues quickly and completely, even going above and beyond to assist with customizations for our particular business’ needs. While I think the app is an essential expansion of Shopify’s offerings for any business, my support experience alone would have me recommending the app. This is a development team keenly focused on their users’ satisfaction and success.

The app has worked very well for my startup so far. What was most impressive is the support from the customer services team who helped me create a very bespoke solution to the issue I was trying to solve. Bogi was absolutely amazing - first class! I'd like to see a few more of the upcoming features such as limiting pickup slots soon and to the basic customers not just the premium!

Excellent app! Transformed how we do business! This app has allowed us to give our customers the option for delivery or store pickup with great user experience. We can control the delivery and pickup slots and it's great to be able to view all orders for each slot in the admin. It does require being quite tech savvy to get set up but customer service have been brilliant with any questions or problems I've had with set up. Thank you! Keep up the great work.

Was using this app to restriction certain products from being shipped but I had trouble setting a few things up. Customer service is very helpful and they actually care about your online shop. Set up is easy after you get used to it, highly recommend.

The app was easy to configure and has clear documentation to troubleshoot any issues. I reached out to support for assistance on a customization and Bogi was fast, friendly and provided the solution I needed to move forward! Thanks!

We are a catering company who use Zapiet for our customers to select their designated pickup time/date. We've absolutely loved the app and the responsiveness/attentiveness/professionalism of their staff!

Without question, the best curbside, store pickup app in the App Store. We've tried most of them, this is based on experience. The dev/design team at Zapiet thought of every situation and the installation and configuration are simple and provide extensive control over your pickup, local delivery and shipping needs. We have complicated shipping rules and this app works without any conflict with other 3rd party apps. Support is nothing short of expeditious, personalized and thoughtful, they want you to be successful.