Reviews for Zapiet ‑ Pickup + Delivery

For the first time I reached out to Zapiet support team because we are in the process of rolling out more stores as "store pickup" and we needed some clarifications so we can plan better our future rollouts and Jayne Forde had assisted us by answering all our questions in a timely manner- thank you for this great great support, really appreciated! Thank you also for Bogi and Ismail to provide us with some guidance on Zapiet app. Thank you for your professionalism during support!

I lost HUNDREDS of dollars in sales. Slow response time. Used this for months and constantly had issues. This week, many of my customers just couldn't check out because the app was randomly deciding when certain products could be shipped or not. Now I have remnants of the app left behind and have errors on my site after deleting the app... So disappointed.

The Team at Zapiet have jumped on board and helped me out with issues on our website again & again. they are extremely knowledgeable and helpful when they are assisting you with your issues. The app itself is extremely good, easy to use. I do recommend the app.

The Zapiet support team are second-to-none. Fast, friendly and helpful... such a refreshing change from the often sub-standard support shown by others apps.

The app is easy to use and navigate, and the team is very responsive and helpful! It's exactly what we needed for customers to select pickup dates/times for products ordered from our restaurant.

I tried all the apps about delivery, this was the only one that works very good. Support was very nice ,they helped me to re-install the app easily. Thanks

Easy to install and get going. Ran into a couple of questions but support was fast and friendly and persistent to find a solution -- that is not always the case with other developers. Thank you Bogi & Team!

Wonderful app and we've definitely become dependent on it. Support and assistance are super responsive and helpful!

This app save me 1 manpower cost. Useful and support is fast! hoping the pricing will be more attractive so I can upgrade!

Amazing app and amazing customer service! Sandy was able to help us installing and fixing a couple of things for us! She even helped us to match the app to our theme colors! I'm just starting using it but I'm loving it! Recommend 100%

This is hands down the best app available on Shopify. It's so useful if you have a situation where you offer store pickup, local delivery, and/ or shipping. You can specify certain product types to be just pickup, or delivery, or shipping, or even a combination of these methods. I suspect this app will be even more useful now with the impact of Covid-19, I'm sure more businesses are looking for curbside pick-up or contactless delivery solutions. The developers are the best too. They respond promptly and their developers understood all my challenges and went above and beyond to solve the issue and even making customization for me. I'm so pleased with the level of commitment this company has to put out a great product and to stand by it with excellent documentation and live support. Keep up the good work. Highly recommend.

Thank you! We like the customer service when it is prompt and the many options for pick up and delivery;

I recently added this app to my Shopify store as this appeared to be the only product that could fulfil all my requirements for both shipping and collection. It was through the trial period that I made contact with the support, they have been excellent! If you want a great product with great support, look no further.

Sebastian from the Support Team personally called me and helped me to troubleshoot the issues I experienced. Thank you very much for your help.

This app is the core of our business. Without the organization of pickup and delivery, we would have a very hard time. Although issues come up here and there, the support team always helps out in the end. They are busy with requests so it may take a while.

Great app and even better customer service. I really appreciate the quick replies when there is an emergency. The fact that they have pickup in-store, delivery, and shipping options, make things much easier for us. Thank you & I recommend.

I am using this app integrated with their Delivery Rates by Zip Code app and they did everything we needed for our site! I was worried we had too many rules and logistics for our ordering process and methods, but this app handled it all! I also needed help with a few areas and their support is great! They emailed detailed descriptions for the solutions and replied quickly to my emails every time I reached out. Definitely recommend!!

The app is essential for us. The team are very helpful. Sometimes there have been a couple of tricky settings to sort out and they always respond. I think they've coped really well with what I imagine is a huge surge in demand for their service recently. Thanks very much Zapiet! Olivia and Jonny

I got a really nice support from Zapiet and Sebastian! He help me set-up an advanced local delivery set-up, to do deliveries in different zones on different days!

Silver Rose Bakery

2020-06-08

United States

I operate a delivery only bakery. This application is essential for my operation. The delivery only option, date and time range selectors, and a few other features have enabled my bakery to go from the phone tag game to rapid online ordering. In addition, I recently encountered an issue with the application. The team was very responsive, found it was and issue on their end, and immediately had the issue resolved. I can't expect a better turnaround on customer service.

Update: After writing this I promptly received help from Andy who quickly resolved the problem and even took a look at other things to improve my use of this app. I am very satisfied with the resolution. I still would love if the app worked better with shopify shipping rates but I understand there is nothing they can do about this— and it’s still the best app for pickup and delivery. Absolutely horrible. Unless you disable Shopify shipping rates (which many use because they provide heavy discounts) then the App doesn't function right. Customer service also won't personally look into your site to see what's going on and help fix anything.

Have been using the app for the last two weeks, and despite a bumpy start - hats off to the team at Zapiet for their hugely responsive customer service. Instant, patient and genuinely helpful replies as we wrap our heads around how to get set up. So far this app does everthing we need.

Good app but always breaks one every 2-3 weeks, customer support is unbelievable slow, did not check issue thoroughly and only one reply a week and sometime more than a week, always blame on covid-19 as an excuse. I have to look for alternative.

This app is fantastic for scheduling store pick ups. And the customer service is top notch. they installed and designed it for me!!!

One of our customers just asked me there is no option for pickup.. and I just checked there is no option for pickup and delivery... I'm very disappointed. I don't know when this issued was started. We didn't get orders from our site(just few a month, and I don't know how they placed order), and It is because it doesn't show option for pickup and deliver. The worst part is that this is not the first time for us.