Reviews for REVIEWS.io Product Reviews

The platform is very easy to use with a nice interface. The team is very helpful. They also are a Googler Review partner and submit our reviews to Google. We noticed a huge improvement in sales by adding reviews to our website and product pages. Conversion went up by .5% and is viewed by all of our customers. I highly recommend reviews.io or similar.

I see reviews.io as a competitive advantage to my business. If you're considering upgrading your marketing stack, then I suggest that you take a serious look at reviews.io. I highly recommend reviews.io for 3 very specific reasons, 1. better separation of service and product reviews 2. ownership over your data and 3. Authenticity.

Excellent customer service all round - great app and perfect for what we need. SO easy to use - a million times better than others we have tried.

I've used Reviews.io for some months now and my first impression were that of great trouble.. Technical and implementation. But together with their awesome support they helped solve it all. Quick to answer and always on the ball to help! Which was a new experience for me from the SaaS world. The program helps us collect reviews, both company and product, integrating it to our site for that awesome social proof. Right now I'm working on tagging and categorizing instagram pictures that customers has tagged us in. All within their reviews.io. ‍ Eventually that will work with a widget of theirs on our site as UserGeneratedContent for an even bigger boost! Reviews.io is right in there in our bigger picture strategy of the customer experience - and together with them we can make a deeper connection with our customers.

Been using reviews for a few years now for all of our websites. Excellent customer service and lots of features

Only been with Reviews.io for a short while but Nicola has been very helpful and patient helping us set up.

Being a fairly new ecommerce start up the customer service from reviews has been commendable! A special mention to two people: Lewis whom we initially spoke to & who signed us up followed by Carlus who has been very helpful & patient from the start of us joining reviews. His patience & guidance on how best to use the platform for our current needs is much appreciated. The reviews platform is also simple to navigate & straightforward to use. Above all, great customer service definitely goes a long way! Keep up the good work team reviews.io!

We have been with Reviews.io since December 2018 and we have found their system very easy to use. Customers have also found it easy to use. Whenever I have needed their help, they have been very quick to intervene and support in whichever way they could. I am looking forward to seeing how our new product launch goes on our new website www.funkyappliance.co and what role the reviews play in driving awareness and important customer feedback. Joe Sillett, Co-Founder and CEO, The Funky Appliance Company

WooWoo

2020-06-26

United Kingdom

Having a great experience using the reviews.io app! Nicola has been particularly helpful, and no request is too much for her. She is always on hand to help and provides an A+ service.

Fantastic app and company. We have been with Reviews.io for several months now and have really seen a positive difference in terms of order numbers.

Integrating Shopify with Reviews.io has been a real game changer for our business. Positive proof to prospective customers is helping they decision to shop with us rather than others. The whole team are extremely professional and really add value to www.mountaindog.uk in a timely way.

I cannot speak highly enough of reviews.io and their support team. Nicola has been first class from the moment we first spoke right through to implementation on our site, helping us resolve numerous issues having transferred from another supplier. The whole setup is far more user friendly and efficient than other platforms and having a contact you can call or email makes a massive difference. 5* Highly Recommended!

Kann Reviews.io soweit absolut empfehlen! Das Onboarding mit Shane war klasse, der Support ist top! Die Auswahl der zur Verfügung stehenden Features ist super

User-friendly designed dashboard, also very helpful support, always immediate response to all my questions! We found this is very useful for our business model to build up the trust of our customers! Thanks!

Great review collection app and an awesome team ready to help. We started with Yotpo, moved to Stamped.io, and have finally settled with Reviews.io. I wish we'd found it sooner because I spent way to much time and money mucking around to get the right platform. It's by far the best reviews platform. It's not overpriced like Yotpo and it has all the google trust and integrations that most platforms are missing. The team even built custom site integrations for us and everything looks great. Highly recommended to all!

The team at Reviews.io have been super helpful in helping us get set up. They saved us from getting bad reviews for late deliveries during COVID-19 by delaying review requests being sent out to reduce bad reviews for extended delivery times. Jumping on the live chat, Cameron has always responded to me super quickly and never pretended like they'd never heard of us, he remembered both myself and my web developer and were consistent in getting me help and/or my problem resolved in under an hour. Gotta give yourselves a pat on the back guys you've been the best reviews app we've used so far :)

I wanted to use this app to add product reviews to my website as well as it shows up on google's search. Since using the app, I have needed to contact customer service a few times to help me set things up and the live chat is great. They always respond really fast and efficiently. Would highly recommend :D

Pretty good interface, company genuinely seems set up to help a small business like ours. Per the usual, the on-boarding and customer support is mediocre. With better customer support, this tool would be a lot more powerful, which is to say: to make the most of the tool, anticipate figuring out a lot of this on your own regardless of how the app is sold. It must be said, we've been in the middle of a pandemic, so our experience has very likely been impacted by that and perhaps during "normal" times the service is excellent, which would make this a five-star product. Though risking an unfair assessment given the context, I'll still say: It's great they're a google partner, but when I asked for help verifying if we were collecting reviews correctly, whether or not we had the right data in our product catalogue for the Google shopping reviews, and exactly WHERE to input the code snippets in our Shopify site, I was simply sent generic, relatively useless how-to articles that I had already found on my own. A support ticket was placed for help inserting the snippet into the shopify site so we would get the stars showing under the product title on product pages, and a week later after following up three times on the Reviews.io support channel, I was told there weren't any product reviews (there were 200+, they simply hadn't looked in a week since we started gathering them) and then sent a link to the code snippet. Pretty useless. So I created a duplicate store and guessed around with where to embed the code snippet, even though I have no experience with code. Was able to figure it out, though mostly thanks to Shopify's simple interface. I have a handful of other changes and optimizations I'd like to make but I'm growing disheartened that we'll get there without a third-party vendor––an expense we can't currently afford. What's more, it will simply be a waiting game of trial-and-error to see if we have our catalogue and reviews collection set up properly to get the stars in our ads. All that said, the platform itself is solid and we've collected over 400 reviews in the past week and it seems like we're at least well on our way to getting the GSR. I can tell there is a lot we can do with this tool but the company doesn't seem to have the support at the moment to help customers with minimal dev experience really thrive.

the app is great and the support is better i want to specially thank cameron for going out of his way to help me out.

Hanako Therapies

2020-04-28

Australia

The support was fantastic, Cameron has been a big help. The app fits easily into my shopify store thanks

This is an excellent app! The only reason I give a 4 star review, is the pricing. If not for the pricing I would absolutely give a solid 5 star or higher if possible! Would be awesome to have lower pricing if you were not using all the features. Reviews.io is fairly easy to use; their customer service is spot on! We have approximately 9600 'one only' individual products, so pretty hard to place a review on products. On the other hand; having a customer verified review system on your store gives legitimacy to your site. Honest reviews from true customers - positive or negative, it's that little extra that counts. The customers need to make an informed choice of buying from us or another online/brick n' mortar store. We use the sidebar review for overall Company reviews - 117 reviews on our site since we integrated with reviews.io about a year ago, with more customer verified reviews on our google account. We often have phone in customers that mention the reviews they have seen on our site. If you are interested in seeing how we use the reviews sidebar, go to our website - https://abmotorsports.ca

Easy to integrate and easy for customers to use. I'm not a big fan of the layout of the dashboard on their website, that can definitely be optimised for better user design... but I can't fault their customer service! My questions get promptly resolved.

After I wrote the review below (where I gave 2 stars), the CEO has contacted me and has provided amazing customer experience, installations and customization for my store. I am very happy now with the service and will continue to use the app. ---------------- "Very expensive, yet the support and performance are inadequate. No documentation on widget set up, waisted 2 hours on back and forth with the rep on the chat, after which he offered to do a 1-minute job for a $99. My emails have not been sending out for months and only after a follow up this is being promised to be resolved. I am looking for an alternative app."

great customer service! really thorough support upon replacing Yotpo and integrating their platform. thansk!

Huge issues with products syncing from Shopify to Reviews.io that their devs had to get involved with a couple times. Was given no explanations or even notice when everything was taken care of. When they did sync, all products were duplicated in Reviews.io and reviews were randomly assigned to a variant of the product. Then I asked them to merge the products. The SKU the system chose was a made-up one that didn't correlate to real products in Shopify. In general the support team were quick to respond at first, then either don't respond to follow-up questions or take 30+ minutes (a little badge in the chat shows when they've seen your message). Most of the time they were unhelpful. The UX is unintuitive and leads to completely unnecessary confusion. The hierarchy inconsistency is baffling. I give it three stars for the following reasons: - Support is quick to respond to simple inquiries (usually under 5 minutes). Same can't be said of all their competitors. - Pricing is fair - Platform is pretty quick (competitors feel more laggy)