Reviews for Referral Candy & Affiliate

worked with JC from their customer support. he has provided a demo and made sure the referral candy is set up for us.

Great app and amazing support from JC and Jelson to help me get the most out of it and answer all my questions.

YPSI

2023-03-17

Germany

Great app and great support by Ines, fast, flexible and on point. Looking forward to see how the marketing option further develops our shop.

Great customer service! Karen and Jelson have been very helpful! They answered our questions very quickly and we could solve our problems :) Thank you!!!

Great support and fast response! Very easy way to get your referral program started without any major development efforts!

JC ROCKS! - Quite a few times I have felt overwhelmed setting up silly apps that just have way to many customizations I have just given up and immediately go to chat and ask for help when installing a new app. I Was blown away by JC's kind attitude to walk me through literally step by step the exact set up I asked for. Made the whole process super simple and only took me like 15 mins. Now I fill absolutely confident mailing all those past customers and knowing they will be able to sign up right. Thanks for the awesome customer service!

It took some time and research to get oriented with the platform, but once you are there it is pretty straight forward. I was nervous at first, since this is our first referral program and we already have thousands of customers. Got great help from JC at Referral Candy, who assisted with setup to make sure I was comfortable before launching our first campaign. Very excited about RC :)

Wonderful customer service! JC helped me solved my problem. It was a great experience. Thanks for that.

Very clear instructions and helpfull. Many thanks JC for your kind concern and help on my problems !!

Their customer service is wonderful! Katherine and Jelson helped us with a problem we couldn't solve by ourselves. They made the process super simple and quick! Definitely a great experience.

The platform works absolutely amazing without much effort. The support team is equally good. Recently I had a chat with Jon and he assisted me for more than one hour..Respect his patience !!

Set up for things like this never go as smoothly as you'd hope. Everyone's business has nuisances. Referral Candy's support has been super helpful and patient with us. Thanks to Katherine and Jessa.

JC was so attentive and solve my problem right away. Thank you so much!! Joyce from www.nakedlab.com

The support team is really hands on. Jessa has really helped us launch our programme successfully. Whenever I have needed one on one attention and assistance, I have received it. I am quite positive about the results we will see from partnering with Referral Candy.

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Amazing customer service. Big shout out to Katherine and Jon who have helped me so much as we got our program installed and launched. Thanks to them and their colleagues who stepped in at times too.

The App is very interesting, and it works well, it tracks the events well. Against this, I would say that I would like the emails that it offers you to be translated directly so as not to have to spend so much time on it. The customer service is great, fast and responsive. They are very attentive and really look for a solution that suits your problem. Special mention for JON, he was very kind, attentive and very very good at his job. If I were his boss, I'd say he's a guy to watch out for.

Incredibly helpful and FAST customer service, Ines was very patient and kind and helped me with an resolved several requests - would highly recommend this app!

Customer service is very good. When I asked if they could only handle $ when I wanted a discount in Japanese yen, they responded politely even in my poor English and were able to resolve the issue pleasantly. As a result, I was able to get a discount in Japanese yen as well as most other currencies. I am sure I will continue to this services in the future.

Shokz

2023-02-28

United States

Great customer support experience. JC really helps solve the issue, hope we will have a good coporation later.

Great customer support experience. Ines was wonderful at helping me resolve my issue quickly. Thank you Ines!

This is the first time I write a review - Incredible bad customer support, UI not clear. Fo three days I was chatting with customer support without any clear guidance how to send me mails out. The only thing they could say was "Let me ask our engineers" I gave up. And for canceling my subscription I needed to contact support. I am since 2019 using Shopify apps never encountered such a bad experience. My colleague with even more experience has the same opinion. UPDATE: I will wait until you contact me or resolve the problem

Fast and attentive response from Cris! She help me together to work out a request from one of our customers. Thank you for your assistance!!

Jelson was very helpful and responsive to my questions. We haven't implemented the app completely yet, but based on the great customer service I am looking forward to utilising the app and seeing the results moving forward. :)

Jon Dolor was such an amazing help today!! He was very quick to respond and very helpful! Thank you for your assistance!!!