Reviews for Referral Candy & Affiliate

DANIELLA SHEVEL

2023-07-29

United States

Innah was super helpful and sweet. She helped us set up our first referral program through Klaviyo and Referral Candy!

I just got off a chat with their customer service rep. JC and he was AWESOME! I needed help with the referral program and looking for advice. JC was extremely helpful, patient, polite and took the time to explain everything thoroughly. I own Www.hotlinepepper.com and as a small business owner, it's very nice to receive helpful customer service like from JC. The website is very user-friendly and I highly recommend using Referral Candy . 5 STARS .Thank you so much.

I saw a lot of articles on ecommerce blogs recommending Referral Candy and decided to give it a try. So far I like how easy it is to create a referral campaign: I chose my referral rewards, added some images to the email and pages, customized some text, activated the post purchase widget and launched it. The only thing I'd add to this is that I wish they had even more multi-language support, it would be better if they could add it. I like the fact that it's now working pretty much by itself and my customers are being invited to join the program through email and popup. It's nice that it also integrates with other apps I already have installed on my store. I'm also thinking about maybe selling some of my products on subscriptions in the future so it's good to know that it integrates with many of the subscription apps on Shopify, as I haven't decided which one I'm going to be using yet. The customer support team was also super helpful as I had a couple of questions while I was setting up the account, and they got back to me super quickly and was able to solve my doubts.

Easy to set up, support was great - Kathrine was really effective at getting us help with the last steps of our testing and deployment. No referrals - didn't work for us, and totally overran our discounts tab.

So far I'm on the trial version but everything seems to be working great and the customer service is amazing, they're very quick in their replies and very thorough with their help. I had the pleasure to talk to JC who answered all my questions in the utmost detail and provided me with the help that I needed.

Excellent customer support! JC has been supporting us since the beginning, from the implementation and setup until the pick up of the program! thanks JC!

Ines was very fast and helpful when I needed support and the GUI is very comprehensible. Overall very pleased so far!

day 1 on trial version - support on setup is AMAZING - JC went thru everything - off to a great start

Lorraine Garcia coming through with the killer customer service! Extremely attentive, thorough and happy to answer all the questions I had! One of the best things about referral candy for me!

I had hard time integrating ReferralCandy with Shopify. Specifically, it was my Klaviyo part. JC asked for my screen record and precisely pinpointed which step I missed. It was a prompt response and a swift resolution. I went on finished my set up. I am very happy with JC's support!

JC from Referral Candy was immediately responsive once I signed up late at night. He immediately made contact, enabled me to onboard myself at a quick pace and then followed up to cover off on questions the next day that had come up during onboarding. He proactively outlined best practices that were most relevant once he reviewed my initial setup and then went through a live/engaging Q&A on my outstanding questions. 10 out of 10 service!

Appreciated ease of use and supports availability. Ines was extremely nice and helpful. Definitwly reccomed to start referral program

Very easy to setup and JC was very helpful with recommendations to get things setup up properly based upon our use case.

Karen was amazing and very attentive. Overall I am enjoying my experience with Referral Candy. Great work!

Cris from Referral Candy has been of amazing assistance getting our domains live with ease! Highly recommend this app and Cris!

Support was more interested in getting me to write a review than solving my issues. Sending the standard request about 4 times while I still had many questions. Now while I didn't leave a review for the 4 times mentioning I would like the app WORKING first, they don't seem to respond for days on end and skip over questions that are in an email, very annoying UPDATE: Issues solved

JC was so helpful. I'm new to ReferralCandy and not really familiar on how it works. I found it more easy to understand once I asked JC :)

Jessa is so helpful when it comes to set up and getting the best results from our affiliate and refer a friend schemes. Can recommend!

Fast support, great functionality. I'm very thankful that they don't force u to use a widget. By far the best referral app i found so far.

JC was so helpful! I couldn't figure out how to make this worth doing but he definitely helped me make it all work out with the ideas that I had initially upon downloading it. So much appreciation for his kindness and patience!

Amazing support, Chris is great and makes sure that I have everything I need. Support also customized different things, which made everything super smooth. Highly recommend!

JC was quick at answering all my questions, he was clear and friendly. I was able setup up my campaign in minutes do to his help.

UX can be improved in terms of functionality and ease of allowing customers to edit things without a developer. However, both Cris and JC were wonderful in assisting with any help that was needed and any questions we had. Customer Support was great and responsive.

Great app and the support is amazing. I had one bug and the fixed in less than 24hs. Thank you very much Ines and team for everything!

Easy to setup and user friendly platform! Furthermore, JC from customer service was really helpful and responsive, sharing best practices and tips!