Reviews for Referral Candy & Affiliate

Great app. Their customer support is fast and attentive.

The support agent, Cris, is very friendly and helpful. The app is also cool. Thank you Referral Candy!

Thanks for all the help JC! JC was super helpful in resolving a problem we had and review our settings to make sure things were setup ok. Great service!

The customer Service helped me to figure it out. Will try the app soon. So far it is great

Jon was super helpful with the setup of our referral campaign. He had great patience and answered all our questions.

Escents

2023-10-04

United States

Great service! Innah knew exactly what we needed help with!

I'm in the process of setting up my first campaign with Referral Candy. Currently, some of the issues I've had will be solved with some planned updates they will be doing (right now, only one campaign can be active, and other non-active campaigns can't be edited while the campaign is active). Once this is solved, that will help. I chatted with Jon, and he was very helpful in providing direction for a "workaround" as well as alternative ways that I can solve the hiccups in the campaign set up. Thank you Jon.

Installed Referral Candy to have a refer a friend program on our website and the installation process was straightforward and simple. Had a slight issue with the font but the support team helped us out almost immediately. Special thanks to JC from the support team who helped with some font issues we were having. The issue was escalated and response was given fast which helped to solve the issue without any delays.

Pixie Wing

2023-10-01

New Zealand

I had initially written a 5 star review after being asked to many times by the (bordering on obsequious) customer support team. Setup was fine, if rather time consuming. Once in the testing phase, I noticed a couple of bugs - social media links didn't work on what they call the 'Share Page' and on mobile view , a horizontal scroll bar was visible on the front end - a sign that an element on the page was overflowing (a sign of poor web dev). It's now been three weeks since raising the issues with support. Neither have been resolved and I was in fact told that to sort the mobile responsiveness issue, I should hire a web developer - TO FIX THEIR OWN POOR WEB DEVELOPMENT! This left me pretty flabbergasted, to say the least. I'm not a perfectionist, but we do have high standards and sloppy design like horizontal scroll on mobile and broken social links I'm afraid, fall way short.

Great customer referral app and customer service by Innah! She answered all of our questions very quickly and was a ton of help. We highly recommend Referral Candy. Their platform is easy to use and gives all the flexibility that we need to launch our program!

该应用非常容易使用，并且Irene对问题回复也非常迅速，不用担心不会使用，非常容易上手！

Great app for running referral campaigns as it has all the features that we need. Their customer support has been amazing ever since we installed the app, thanks to Jon and Ines :)

Thank you Jessa and Lorraine for the assistance. They gave me immediate resolution to my concerns.

Lorraine was great just now with customer service. Their online chat help is great!

Lorraine from the support and the technical team has been very helpful in setting things up for me. I required a special setup and that got handled quickly.

I'm new to all of this and the folks at Referral Candy make it easy!

Although this didn't work for me right now due to a lack of community, Jesse has been extremely patient with my needs and has helped me through the whole process. I'll recomend this over and over again.

LYKON

2023-08-29

Germany

We have seen a strong increase in the ROA of >10x compared to the app fees. It is easy to setup and configure, the widget and email settings are intuitive and give enough flexibility to reach the desired design. Additionally, the support is great! Whenever you have questions, the team is super friendly and helps quickly and efficiently. Special thanks to Cris, you rock :)

We are new to using the app so this is a review for support... Absolutely the best support of any app I've used! JC was super responsive and helpful in resolving a problem we had and followed up to make sure things were working and if we needed any further help. Thanks for all the help JC! I definitely recommend giving Referral Candy a try.

Referral Candy is amazing! It's super user-friendly and has everything you need, and the support team is amazing. Innah is always available to help, and she is fantastic.

Cris was amazing helping me figure out Referral Candy for the first time! Really impressed with the customer service. The UI will take some getting used to, it could be more straight forward but what it lacks there is made up for by the customer service staff (especially Cris). Thanks so much! Looking forward to getting my program set up.

5 stars so far. We have only installed the App today and the setup has been really straightforward and Katherine was really helpful and answered all of our setup questions within minutes. We hope to see great results from such an easy to use App. And even better that it integrates with Klaviyo!

We encountered an issue with our billing that would have been very costly for our company. We shared the issue with Lorraine, who was a joy to liaise with on the issue, and who helped us process a refund that was due to our own careless error. This 5 Star review is fully deserved for the honesty and understanding that Referral Candy has demonstrated, and we're not certain many companies these days would go this extra mile for its customers. Would definitely recommend this company and its app.

I am developer and was implementing Referral Candy affiliate program for the first time. I ran into a blocker and fortunately connected with Innah via the help portal on the dashboard. She was great to work with and answered all of my questions promptly. Thanks again for the help!

Just got off chat with customer rep - Cris. She was so quick to resolve my problem obviously knows her stuff. She even went beyond and above to ensure i was more than please with the app. I rarely write reviews but she sure deserves an acknowledgment of her good work. Moreso the app is so easy to use and only app that could give me the customization i needed for a referral program.....i love the app and customer support was top notch.