Reviews for Referral Candy & Affiliate

We had a great experience setting up ReferralCandy, and it has been a seamless process from start to finish. A special shoutout to Irene, who was incredibly helpful throughout. She provided valuable guidance, helped us set everything up efficiently, and reviewed all the details to ensure everything ran smoothly. Her support made all the difference in getting the system up and running quickly. We’re excited to see the results!

Dr. Direct Retainers

2024-09-17

United States

Best referral app on Shopify. Has a ton of features, and their customer support is extremely responsive and helpful. Highly recommend!

Nature's Craft

2024-09-11

United States

Jessa from the support was great in navigating me and setting up the whole campaign.

I considered signing up for this platform but found the pricing structure to be potentially expensive for my needs. The app charges a flat fee of $59/month and an additional 3.5% commission per sale on the first three orders from each new client per affiliate. For example, if you have 5 affiliates in a month, and each makes 5 sales, you would pay a 3.5% commission on the first 3 new customers for each affiliate: Affiliate A: 3.5% x first 3 new customers Affiliate B: 3.5% x first 3 new customers Affiliate C: 3.5% x first 3 new customers Affiliate D: 3.5% x first 3 new customers Affiliate E: 3.5% x first 3 new customers The costs can add up quickly. I would be more comfortable paying a higher monthly fee, like $99/month, with no additional commission fees, which would allow for a more predictable budget. Other tools offer a flat fee with no commission, which may be a better fit for some merchants.

Supertails

2024-09-09

India

Amazing app and great support by Jessa

CactusWarehouse

2024-08-29

United States

The app itself is user-friendly and packed with features, but what truly stands out is their exceptional support team. They were incredibly responsive, knowledgeable, and went above and beyond to help us get our first campaign set up smoothly. Anytime we had questions, they were there with prompt and clear answers, making the whole process a breeze. If you're looking for a referral program with top-notch support, look no further than ReferralCandy

You can also edit the HTML and CSS of emails and pages, so I thought it was very versatile! Additionally, the support team was very quick to respond to inquiries, and when I was confused about the settings, I was able to quickly find a solution. Thank you, Larissa!

WheelTop

2024-08-22

United States

The customer service team is excellent. Pretty easy to use.

J-Music Europe

2024-08-22

France

It simply works. No problem with the service and the support team is very responsive.

MOTH

2024-08-21

United Kingdom

Irene is super helpful !!! Thank you

dais

2024-08-19

Germany

I really think they have a great support sytem. You don't need to wait long to get a personal contact to talk to. You can ask any question and they will help you surely. 10/10 reccomend.

Excellent customer service. Kevin answered me very quickly and resolved all my questions efficiently, He did not refer me to guides (as happens on other platforms) He was Checking my account and telling me exactly the steps.

Irene was very helpful with any queries I had! Resolved them all for me very quickly

Support Experience Rating with Irene: 10/10 I am extremely satisfied with my support experience. The response time was extremely quick and my problem was resolved efficiently and competently. The staff were friendly, professional and committed. Communication was clear and understandable, and I felt well looked after throughout. My concern was resolved completely and sustainably, leaving no unanswered questions. I would recommend this support at any time.

Worst support, the app does not work and it's quite complex for users to even use. Never ever use this app. I would recommend other options like smile.io . You cant even imagine the horrible support candy has.

I had a fantastic experience with Jessa today. I bombarded them with questions over the course of a couple of hours, and they were consistently patient, knowledgeable, and helpful throughout. Their professionalism and willingness to assist made solving my issues a breeze. Thank you for your outstanding support!

Irene was really helpful!

Amazing app! Great support too!Special thanks to Jon, who made my experience with the app more enjoyable!"

My experience with Jessa was excellent! She was very attentive and very patient with me! She's amazing !

Sobre la APP, os la recomendaré cuando empiece a generar, de momento en 4 días ha generado una venta. Respecto a la profesionalidad y al trato inmejorable. Raúl nos ha explicado la app y guiado en la configuración para tenerla funcional en tiempo record. Si la app está a la altura de los trabajadores... un 10.

Very useful app and great customer support, including Irene and all others who immediately picked up and solved the issues.

Jon has GREAT customer service.. helped me a ton

so far so good, great support team, jon was helpful informative and fun!

Referral Candy was so easy to set up and the team (Jessa) was incredibly helpful with any of my questions. She really went above and beyond to help and optimise my programme and her advice has worked! Highly recommend

Well the customer support is great! and fast response. I would like to give full rating! thanks